The congruence of quality values in higher education

Abstract

Higher education and more specifically University education is being called to account more and more. It follows therefore that the Universities must present information on the quality of service which they provide as perceived by their customers and their supporters who supply their funding. The author would wish to'gratefully acknowledge the cooperation and assistance of his supervisors Professor Ron Masson, BiH Low, and Graham Martin, for their help and advice: Jack Worden Dean of Business School Napier University, lecturers, fel. low students in particular David White from the Mathematics and Statistics Department, and other staff at Napier University for their ongoing support and encouragement throughout the long period of this research. Fina. Hy I would wish to acknowledge the support given by my wife during the darkest moments of this research.

Improving Quality Higher Education in Nigeria: The Roles of Stakeholders

“…According to Kettunen and Kantola (2007), the sense of responsibility and high level of engagement between students and teachers makes quality assurance effective. Lecturer commitment is one of the quality values in congruence among higher education stakeholders (Telford and Masson, 2005).…”

Perception de la qualité d’une formation universitaire par les étudiants : étude comparative selon le mode d’orientation et l’ancienneté dans le cursus

“…Soulignons pour l'instant qu'elle a été utilisée par d'autres, comme Telford et Masson (2005), qui ont cherché à comparer par ce moyen la congruence des positions des étudiants avec celles des enseignants et celles des responsables d'établissement. Mais les auteurs voudraient, pour finir cette problématisation initiale, s'interroger encore sur la valeur des opinions des usagers ainsi recueillies par le biais de dispositifs relevant du client centrisme.…”

The Design of Health Care Management Program for Chinese Health Care Professionals

“…Each determinant explained one aspect of expectations for quality business education; some determinants were composed of numerous specific attributes which students expected from quality business education. Telford and Masson (2005) suggested a framework of quality values in higher education. In this framework, the following aspects of education processes contributed to the quality of higher education: course design, course marketing, student recruitment, induction, course delivery, course content, assessment monitoring, miscellaneous, and tangibles.…”

“…Since school administrative services such as friendly and courteous administrative staff, easy access to library resources, easy access to computer facilities, and alumni networking are considered important determinants when students choose a business program (Sahney, Banwet, & Karunes, 2004;Stefan, Roxana, & Markus, 2004;Telford & Masson, 2005), the Chinese health care professionals' expectations of school administrative services must be investigated in the study. Therefore, the research question 3:…”