“…Since microfinance loans are characterized by short maturity and high repayment frequency, the extent of the interactions between the client and the MFI is substantial. There is some evidence that, in microfinance, the length and the intensity of the relationship between the lender and the borrower improves access to credit (Behr, Entzian, & Güttler 2011), reduces the time of the loan approval process (Behr et al, 2011), and decreases default rates (Schrader, 2009). However, for all the advantages that it may bring, a close loan officer-client relationship may also have some negative effects, such as the screening out of other qualified clients and risks of fraud (Beisland, D'Espallier, & Mersland, 2019;Godfroid, 2019).…”