“…Building trust is not only the responsibility of principals, but can include other school staff, such as community school coordinators (schoolsupport staff who lead and facilitate partnerships between the school and community), who can also play integral leadership roles in building trust with families (FitzGerald & Quiñones, 2018;Ishimaru et al, 2016). FitzGerald and Quiñones (2018) found that community school coordinators facilitated conversations between school staff and families and acted as someone families could turn to for support, which made families feel they could trust the school and in turn made families feel more comfortable in the school. Khalifa's (2012) ethnographic study of leadership at an urban high school in the United States of America (USA) found that strategies leaders used to build trust and rapport with families and communities included the principal being visibly present and involved in the local community, sharing and addressing family and community concerns (for example, through supporting organized community protests), and engaging in frequent personal exchanges at the school and in home visits with students and parents about family, community, and personal issues.…”