The communicative ecology of <scp>W</scp>eb 2.0 at work: Social networking in the workspace

Davison, Robert M.; Ou, Carol Xiaojuan; Martinsons, Maris G.; Zhao, Angela; Du, Rong

doi:10.1002/asi.23112

Cited by 60 publications

(45 citation statements)

References 41 publications

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“…Developers were found to make use of multiple social media for a range of information sharing requirements, from supporting updates and discussions (via Yammer or the forum) to archiving technical knowledge (in the wiki), which one tool would have struggled to satisfy. Subsequently the availability of different tools allowed developers to create their own communication ecologies (Davison et al, 2014). This supports findings from earlier studies that determined that users can make sense of multiple social media tools (eg, Jarrahi & Sawyer, 2013;Turner et al, 2010).…”

Section: The Implications Of Multiple Social Media For Coherencesupporting

confidence: 82%

“…They highlighted that a single tool cannot satisfy all employee needs, and how differences emerged between groups; for instance, people who worked in R&D were more open to use social media in their work, compared to those with less technical tasks (eg, finance). In a similar fashion, Davison et al (2014) found a mixture of competition and complement; in some cases, social media had completely replaced existing technologies, whilst it in other cases acted as a complement to more ingrained technologies (eg, email). Muller et al (2012) noted how social media were appropriated differently across groups when creating and using shared resources and forming relationships.…”

Section: Ecological Approachmentioning

confidence: 94%

“…The variety of technologies available for everyday work creates complex environments (Bélanger & Watson-Manheim, 2006), with social media providing more choices. They may also lead to potential conflicts (Balakrishnan, Matthews, & Moran, 2010;Davison, Ou, Martinsons, Zhao, & Du, 2014;Yuan, Zhao, Liao, & Chi, 2013) concerning both the channels of information sharing and the content to be shared; the latter relating to switching modes between organisationally produced content and user-generated content (Huang, Baptista, & Newell, 2015).…”

Section: Ecological Approachmentioning

confidence: 99%

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Multiple social media in the workplace: Contradictions and congruencies

Forsgren¹,

Byström

2017

Information Systems Journal

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In this paper, we report an investigation on the use of multiple social media in knowledge work and explore the contribution of activity theory for such a study. As social media are increasingly adopted at work, there is a demand to understand how they are being incorporated. This study focuses on how social media may improve or reduce coherence in work activities, and for this purpose, we use activity theory as an analytical lens to conceptualise social media usage in a Scandinavian software development company. The qualitative data, consisting of interviews and observations, were analysed to capture the mediating role of social media for information sharing within and across work activities. We found social media in general helpful to maintain coherence in terms of sharing work‐related information, improving ambient awareness, as well as for socialising, but they also caused inconsistencies in use and adoption. In addition, we found that social media served different purposes in different activity systems, causing both contradictions and congruencies; what was seen as a benefit for some work activities appeared as a limitation for others (eg, concerning pace and aims of information sharing). In our findings through the lens of activity theory, we observed how objects, although they were shared, were fractionalised in networked activities. Our conclusion is that despite the still unoptimised functionality, social media do bring coherence in work activities in a decentralised work environment.

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Section: The Implications Of Multiple Social Media For Coherencesupporting

confidence: 82%

Section: Ecological Approachmentioning

confidence: 94%

Section: Ecological Approachmentioning

confidence: 99%

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Multiple social media in the workplace: Contradictions and congruencies

Forsgren¹,

Byström

2017

Information Systems Journal

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“…Social technologies contribute to horizontal and vertical communication in organizations (Davison et al, 2014;Tormo-Carbo, Segui-Mas, & Oltra, 2014) and serve as collaborative tools to accelerate group formation and escalate group scope and influence (Leftheriotis & Giannakos, 2014;Lin & Lu, 2011;Zhao & Rosson, 2009). Extent research refers to social media's role as vehicle for informal communication in the workplace, representing 'an online water-cooler' (Cao, Vogel, Guo, Liu, & Gu, 2012;Dimicco et al, 2008;Skeels & Grudin, 2009).…”

Section: In-group Communicationmentioning

confidence: 99%

How employees use Twitter to talk about work: A typology of work-related tweets

Zoonen¹,

Verhoeven²,

Vliegenthart³

2016

Computers in Human Behavior

107

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In organizational research employees' use of personal social media for work remains an understudied phenomenon. Yet, it is important to gain understanding of these online behaviors as they might have consequences on the individual and organizational level. We provide a typology for work-related Twitter use based on a large-scale content analysis (N ¼ 38,124) of tweets sent by 433 employees across different organizations. We found that work-related topics were prevalent in 36.5% of all tweets. Employees' workrelated tweets paint a picture that is consistent with the archetypical social media behaviors e i.e., knowledge sharing and socialization e identified in earlier research. Employees share profession-, organization-and work-related tweets strategically with professional contacts, enhancing horizontal communication among organization members. Furthermore, Twitter enhances the integration of personal and professional life domains, as employees often tweet about their work outside regular work hours but also tweet on a personal title while at work.

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“…Social media changes the way how people communicate with each other in personal and professional lives [19]. The latest ubiquitous form of social media based on mobile technologies allows people to stay connected anytime and anywhere [7].…”

Section: Introductionmentioning

confidence: 99%

Virtual Collaboration with Mobile Social Media in Multiple-Organization Projects

Yang¹,

Sun²,

Zhang³

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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This study investigates the use of mobile social media as emerging collaboration tools by virtual teams. Based on the construal level theory, it develops a research model hypothesizes that collaboration tool effectiveness influence contextual performance and task performance through the mediation of procedure agreeability. In addition, geographic dispersion, team size and project duration serve as moderators as they reflect virtual collaboration complexity. Empirical findings support most hypothesized relationships. Theoretical and practical implications are discussed.

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The communicative ecology of Web 2.0 at work: Social networking in the workspace

Cited by 60 publications

References 41 publications

Multiple social media in the workplace: Contradictions and congruencies

Multiple social media in the workplace: Contradictions and congruencies

How employees use Twitter to talk about work: A typology of work-related tweets

Virtual Collaboration with Mobile Social Media in Multiple-Organization Projects

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