The commercialisation of microfinance: deploying management control to address institutional complexity
A.Z. Siti Nazariah,
A.K. Siti-Nabiha,
Zubir Azhar
Abstract:PurposeThe study aimed to examine the transformation of a non-profit microfinance institution (MFI) into a hybrid social enterprise, and the role of formal and informal controls in reconciling the discordance between the two conflicting (social and commercial) objectives that emerged due to the transformation.Design/methodology/approachA case study of a non-governmental MFI located in Southeast Asian country was conducted. This case study drew on the institutional logics perspective as an analytical tool to un… Show more
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