The collaborative use of career information by young people and career advisers: A thematic content analysis of career counselling records

Abstract

This study explores the career information-seeking behaviours of young people and career advisers. These are examined through the interrogation of a secondary data set held by Scotland's national skills agency, Skills Development Scotland. Descriptive and frequency analyses of engagement records from career conversations reveal three key characteristics of information seeking in career advisory settings: prompted information seeking; information seeking on young people's behalf and collaborative information seeking. The original contribution of this study lies in two novel research foci: (a) the identification of distinct patterns of career information-seeking behaviours and colloquial language which signifies that information seeking has taken place and (b) the consideration of young people and career advisers’ collaborative information seeking behaviours and their roles and functions within the career information-seeking process. These findings have implications for the improvement of career services and the development of career information, advice and guidance (CIAG) policies.