The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic

Abstract

PurposeThis study examines the antecedents of continuance intention to use mobile payment in the midst of a pandemic. In general, the cognitive-affective-conative (CAC) framework was used as the theoretical base. More specifically, the dynamic interrelationships between the cognitive and affective constructs were derived from a penta-dimensional perspective.Design/methodology/approachAn online survey yielded 307 responses from youths who were utilizing mobile payment through an online survey which were then analyzed using structural equation modeling (SEM) and artificial neural network (ANN).FindingsBoth positive and negative affective constructs significantly influence continuance intention and can also serve as mediators to the cognitive variables. Interestingly, price savings and referent network size were revealed to be sources of technostress. In addition, despite not having a significant direct influence, price savings should not be overlooked given its indirect significance on continuance intention.Originality/valueBased on the CAC framework, the constructs were conceptualized according to the respective dimensions to develop this study's research model. It was then used to examine their influences on the continuance intention to use mobile payment in the midst of a pandemic. Moreover, a few novel hypotheses were proposed, and the findings serve to increase the understanding of this subject matter.

Mobile wallets adoption: pre- and post-adoption dynamics of mobile wallets usage

“…ECM maintains that continuance intention is dependent on customer satisfaction, which in turn is based on the perceived performance regarding the initial expectations (Trivedi and Yadav, 2020). Satisfaction is posited to be a key variable in ECM towards predicting continuance intentions (Bhattacherjee, 2001; Loh et al. , 2022).…”

“…It points at the dearth and necessity of empirical investigation examining association among the drivers of expectation and confirmation, and further predicts the users' continuance intentions (Venkatesh et al. , 2011) of digital payment platforms, such as the mobile payment services (Loh et al. , 2022).…”

“…ECM maintains that continuance intention is dependent on customer satisfaction, which in turn is based on the perceived performance regarding the initial expectations (Trivedi and Yadav, 2020). Satisfaction is posited to be a key variable in ECM towards predicting continuance intentions (Bhattacherjee, 2001;Loh et al, 2022). The premise of the affirmative confirmation positively affects the satisfaction-continuance continuum; alternatively, disconfirmation fails to yield positive satisfaction perceptions and thus adversely affects continuance (Bhattacherjee, 2001).…”

“…It aligns with the foundational works of Bhattacherjee (2001) using ECM and Oliver's (1980) contribution pertaining to the "expectation-confirmation theory" (ECT). It points at the dearth and necessity of empirical investigation examining association among the drivers of expectation and confirmation, and further predicts the users' continuance intentions (Venkatesh et al, 2011) of digital payment platforms, such as the mobile payment services (Loh et al, 2022).…”

Chinese Consumers' E-Learning Satisfaction and Continuance Purchase Intention on Paid Online Python Course

“…Perceived usefulness is defined as the degree to which a person believes that using a particular system will increase their job performance (Daneji et al, 2019 ; Natasia et al, 2022 ). It is one of the potential factors in the process of consumers' continuance intention (Loh et al, 2022 ; Saima et al, 2022 ). Consumers' intention to use it for learning in the future depends on their perception of its usefulness (Bouyzem et al, 2022 ).…”