The coevolutionary process of restaurant CSR in the time of mega disruption

Ou, Juanjuan; Wong, Ip Kin Anthony; Huang, GuoQiong Ivanka

doi:10.1016/j.ijhm.2020.102684

Cited by 47 publications

(39 citation statements)

References 53 publications

(88 reference statements)

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“…Ioannides & Gyimóthy, 2020;Williams et al, 2017), CSR (e.g. Kucukusta et al, 2019;Ou et al, 2021), and service management (e.g. Frow et al, 2011;Lai et al, 2018;Zeithaml et al, 2006) literature, along with the crisis communication stream of work (e.g.…”

Section: Customer Relationshipmentioning

confidence: 99%

“…The aviation along with the travel businesses have been hit the hardest among all other services. A recent McKinsey report shows that the air and travel industry has witnessed an acute decline in demand leading to a pessimistic industry outlook (McKinsey & Company, 2020). The initial demand shock for air travel is far beyond that of 9/11 and the 2008 financial crisis, with more than 70% decline in capacity in April.…”

Section: Introductionmentioning

confidence: 99%

“…In laying the necessary theoretical foundation, this study draws on situational crisis communication theory (Coombs, 2018;Ham & Kim, 2019) along with the message framing stream of work (Schweinsberg et al, 2017;Wong et al, 2019), which point to avenues for organizations to realign their corporate agendas and rebuild their reputational assets. Drawing on computation linguistic inquiry (Berger et al, 2020;Humphreys & Wang, 2017;Pollach, 2012), we investigate the evolution of corporate communication with respect to pre/early-crisis and during-crisis stages through the lens of crisis-as-process (Ou et al, 2021;Williams et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

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Strategic crisis response through changing message frames: a case of airline corporations

Wong

2020

Current Issues in Tourism

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Section: Customer Relationshipmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Strategic crisis response through changing message frames: a case of airline corporations

Wong

2020

Current Issues in Tourism

Self Cite

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“…Several studies examine the effect of the COVID-19 pandemic on specific industries. Most of these studies address CSR and sustainability in the hospitality industry (Filimonau et al , 2020; Huang and Liu, 2020; Jones and Comfort, 2020; Mao et al , 2020; Ou et al , 2021), whereas others focus on the port (Notteboom and Haralambides, 2020) and airline (Amankwah-Amoah, 2020) industries. All studies recognize challenges regarding not only in governance and sustainability but in the sectors’ ability to foresee the future of sustainability (Jones and Comfort, 2020; Notteboom and Haralambides, 2020).…”

Section: Resultsmentioning

confidence: 99%

Corporate governance and COVID-19: a literature review

Koutoupis

Kyriakogkonas

Pazarskis

et al. 2021

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Purpose The purpose of this study is to review the literature on corporate governance (CG); environmental, social and governance (ESG) issues and corporate social responsibility (CSR) during the Coronavirus disease 2019 (COVID-19) pandemic and addresses three research questions: What are the characteristics of the literature on CG and COVID-19? What are the themes in CG in the COVID-19 era? and What are key areas of future research on CG and COVID-19? Design/methodology/approach The authors attempted a systematic literature review of 62 studies published in 2020. The authors used four criteria to identify characteristics of the literature on CG and COVID-19 and three criteria to identify key themes in the literature addressing CG and the pandemic. The authors analyzed answers to the above research questions and proposals from studies reviewed to guide future research. Findings CG in the context of COVID-19 has been studied mostly in developed countries and within a theoretical framework. As accounting data are insufficient, more research is required in all countries (developed, emerging and other). Further, there are no conclusive results regarding the relevance of ESG and CSR to financial performance. Future research should use additional methodologies and data sources to fully explain the impact of COVID-19 on CG. Practical implications Practitioners and policymakers could benefit from the study, as the authors present key challenges to CG for the present and the future. Originality/value This study is the first to provide a systematic literature review on CG during the COVID-19 pandemic and presents current trends, challenges and avenues for future research.

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“…The research presented in this study links with their studies and complements them with sustainability factors monitored by Czech organisations. It should be mentioned that the current COVID-19 crisis is very problematic(Ou et al, 2021) for the agricultural sector as farmers supply food products to restaurants and catering facilities that are now closed.Jámbor et al (…”

mentioning

confidence: 99%

Implementation of Voluntary Instruments by Czech Enterprises to Meet Sustainability and Competitive Growth

Vrabcová¹,

Urbancová²

2021

JOC

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A responsible business reflects the fundamental values of a society and is important for all enterprises. It can improve their economic, environmental, and social characteristics from a short- and long-term perspective through innovative products and services, new capabilities, and stakeholder involvement. This study aims to identify the common convergent factors of voluntary instruments in management systems to achieve sustainable business and competitive growth. There are several tools aimed at achieving sustainability and competitiveness, an important component of which is the subject of this study: the voluntary approach. To determine the key factors of this approach, we used the online questionnaire technique of data collection (n = 183). We also conducted exploratory analysis with factors estimated by the principal components and orthogonal rotation using the varimax method. Relevant driving forces are identified in the development of the business models of sustainability and competitiveness, including the integration of quality, environment and occupational safety and health management systems, the environmental profile of the organisation for economic and social affairs, voluntary reporting of environmental activities, and evaluation of environmental impacts. These factors make a significant contribution towards improving environmental sustainability while ensuring competitive business. The ability to move quickly and successfully to these business models is an important source of sustainable competitive advantage.

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The coevolutionary process of restaurant CSR in the time of mega disruption

Cited by 47 publications

References 53 publications

Strategic crisis response through changing message frames: a case of airline corporations

Strategic crisis response through changing message frames: a case of airline corporations

Corporate governance and COVID-19: a literature review

Implementation of Voluntary Instruments by Czech Enterprises to Meet Sustainability and Competitive Growth

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