The co-creation of values-in-use at the front end of infrastructure development programs

Abstract

There has been recent academic interest in programs as value creation processes. Scholars focus particularly on the front end of programs as opportunities for clients to create value. At the front end, client and market partners can actively co-produce value through co-creation sessions. This paper investigates what stakeholders do in co-creation sessions and how this contributes to the co-creation of value at the front end of programs. We used an action research approach combined with participant observation, document analysis, and interviews with participants to study stakeholder engagement in co-creation sessions at the front end of a Dutch infrastructure development program. The findings show that the client intended to realize a value (value-for-firm) that was competing with market partners' values. By engaging in co-creation sessions with the client, market partners and knowledge partners co-created three sets of values (value-in-use) as follows: commercial, intellectual and collaborative values. The findings contribute to the academic debate on value creation in programs with an in-depth understanding of co-creation sessions at the front end.

Sustainable Co-Creation Behavior in a Virtual Community: Antecedents and Moderating Effect of Participant’s Perception of Own Expertise

“…Contrary to our expectations, however, altruism influences both types of co-innovation with significantly more intensity in the sample of non-expert users than in the sample of experts. This finding is consistent with the research of [84], who explain that people who view themselves as less expert are generous with the resources they share in virtual environments-in this case, ideas for co-innovation with service firms and with the platform. They do not require anything in exchange because they do not believe that they have made an important contribution.…”

“…Second, this study represents a significant and original advance over prior research on the moderating effect of perceived level of expertise in the co-creation process [84], as prior studies do not propose either the antecedents analyzed here or the sustainable co-creation behaviors identified. Studying the variable expertise is of great interest to the virtual community because expertise shared by the community's participants is the main asset for this type of digital environment.…”

“…Organizations that respond to these more expert users' demands receive as a reward the positive evaluation and recommendation of their products/services such users make. As these users also reveal their level of expertise to the other users in the virtual community, being recognized as a valuable source of information is an additional motivation for them to participate in value co-creation processes [84]. Second, users with a higher level of expertise show more egocentric behavior.…”

Editorial Image Retrieval Using Handcrafted and CNN Features

“…The ten contributions cover different levels of analysis: project, program, project-oriented organization, and project alliance, indicating the broad application of value creation in project settings. They also cover different project phases: from the front end of a program (Liu et al, 2019) to the execution phase (Fuentes and Smyth, 2019;Pargar et al, 2019;Vuorinen and Martinsuo, 2019) and finally to the solution's end-of-life phase (Invernizzi et al, 2019), showing the relevance of value creation over the project lifecycle. With these contributions, the special issue succeeded in its aim to develop new knowledge about successful ways to negotiate and deliver value in complex and uncertain project-related contexts.…”

Front-end value co-creation in housing development projects

“…Projects and programmes are being re-conceptualised as value creation processes for multiple actors, and there have been numerous calls for more research on value creation at the front-end (Winter and Szczepanek 2008;Smyth et al 2018;Liu et al 2019;Martinsuo et al 2019). In recent years, the concept of value co-creation has been gaining some traction in the construction management literature (e.g.…”