The Chinese customers and service staff interactive affective system (CCSIAS): introduction to a multimodal stimulus dataset
Ping Liu,
Yi Zhang,
Ziyue Xiong
et al.
Abstract:To research the emotional interaction between customers and service staff, single-modal stimuli are being used to activate subjects’ emotions while multimodal emotion stimuli with better efficiency are often neglected. This study aims to construct a multimodal emotion stimuli database (CCSIAS) with video records of real work status of 29 service staff and audio clips of interactions between customers and service staff by setting up wide-angle cameras and searching in company’s Ocean Engine for 15 consecutive d… Show more
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