Veterinary Practice Management 2012
DOI: 10.1079/9781845939809.0009
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The characteristics of services.

Abstract: This chapter discusses four key characteristics that distinguish services from products: intangibility, inseparability, variability and perishability. The discussion is placed in the context of veterinary services.

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“…13 Furthermore, the police departments have been "endowed with the authority to destroy" Black bodies. 14 I argue here that this form of attempted annihilation based on racism is criminal because such deeply rooted hatred prompts vile acts of murder while (re)traumatizing communities of color by murdering both their bodies and their spirits. In the face of these lived realities, how do Black mothers counter these systemic failures and how can we resolve spirit-murdering with spirit healing as we look to better futures?…”
Section: Spirit Murderersmentioning
confidence: 91%
“…13 Furthermore, the police departments have been "endowed with the authority to destroy" Black bodies. 14 I argue here that this form of attempted annihilation based on racism is criminal because such deeply rooted hatred prompts vile acts of murder while (re)traumatizing communities of color by murdering both their bodies and their spirits. In the face of these lived realities, how do Black mothers counter these systemic failures and how can we resolve spirit-murdering with spirit healing as we look to better futures?…”
Section: Spirit Murderersmentioning
confidence: 91%