The Challenges and Opportunities in Adopting AI, IoT and Blockchain Technology in E-Government: A Systematic Literature Review

Ivic, Aleksandar; Milicevic, Andela; Krstic, Dusan; Kozma, Nina; Havzi, Sara

doi:10.1109/ciees55704.2022.9990833

Cited by 6 publications

(3 citation statements)

References 31 publications

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“…As many researchers showed, there are important benefits brought by e-government [13][14][15]17,23], but there are also significant challenges that should be addressed by public management to be both efficient and effective in providing services to the citizens in the community [40][41][42][43]. Kauma et al [40] identified four main categories of challenges which might become opportunities if handled properly by the administration: "technological .…”

Section: Literature Reviewmentioning

confidence: 99%

“…Ivić et al [41] highlight that the digitalization of governmental services could ensure a higher quality of the services offered to the population if some prerequisites are met such as proper legislation, developed infrastructure, and trust from the citizen towards the public administration. As Hoffman and Cseh [43] point out, cybersecurity is another important challenge for e-government and public administration should correlate this with the issue of public trust.…”

Section: Literature Reviewmentioning

confidence: 99%

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E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union

et al. 2023

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The phenomenon of digitisation of the public sector is an irreversible process that affects both the way public institutions are organised and the communication relationships between people and institutions. The COVID-19 pandemic represented a challenge and a strong impetus in accelerating the digitisation process of public administration at the global level such that it is currently difficult to make a clear distinction between governance and e-governance. The purpose of this research is to investigate the impact of the intensification of the digitisation process of public services in increasing the efficiency of governments at the level of the member states of the European Union, based on a cluster analysis. A robust least squares regression method was used to estimate the effects of the three dimensions of the e-government development index (EGDI) on government effectiveness. The results of the analysis highlighted the fact that the skills of the population in using online services determine the increase in a double percentage of government efficiency in intensively digitised states compared to states where the digitisation of public services is less developed. The development of the telecommunications infrastructure also has a significant positive impact on the efficiency of the government. However, online services offered by public authorities have proven to negatively influence government efficiency in both clusters.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union

et al. 2023

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“…This has led to the creation of various e-government initiatives, which aim to provide citizens with more efficient and accessible public services through digital technologies [2]. These initiatives have been successful in reducing bureaucratic processes and improving transparency in government operations [3]. "E-government" refers to the government's endeavor to supply services online [4].…”

Section: Introductionmentioning

confidence: 99%

The Impact of Semantic Web and Ontology to Improve E-government Services: A Systematic Review

Altahir,

Karrar,

Mohmmed

2023

IJEEI

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The semantic web and ontology are extensions of the World Wide Web that aim to make data more interconnected and machine-readable. This systematic review examined researched publications published between 2018 and 2023 and indexed in Google Scholar and Science Direct. 23 records were chosen and classified into six groups: information and retrieval, knowledge archiving, interoperability, enhancing public and employee services, barriers to ontology application, and use of ontologies to apply the regulations. This study explored the semantic web and ontology used to enhance egovernment services. It found that improving ontology for searched and information retrieval processes could help computers retrieve accurate results, improve interoperability and integration, and provide a knowledge base for terms used in building databases and applications. However, more research is needed to effectively integrate ontology into existing systems and extend these approaches to realworld contexts. Future research should focus on presenting an applied model of e-government technology and conducting continuous evaluations.

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Information Systems Integration in E-Government: A Bibliometric Analysis Approach

Milicevic

Vučković

Krstic

et al. 2023

2023 22nd International Symposium INFOTEH-JAHORINA (INFOTEH)

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The Challenges and Opportunities in Adopting AI, IoT and Blockchain Technology in E-Government: A Systematic Literature Review

Cited by 6 publications

References 31 publications

E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union

E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union

The Impact of Semantic Web and Ontology to Improve E-government Services: A Systematic Review

Information Systems Integration in E-Government: A Bibliometric Analysis Approach

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