The Challenges and Obstacles of Implementing Quality and Development Programs at Jordanian Business Companies (Field Study)

Abstract

Purpose: The study aims to clarify the challenges and obstacles (C&O) of implementing Quality and Development (Q&D) programs at Jordanian business institutions. Quality programs are the major driver of today’s business environment to accomplish business goals. The Q&D programs affect customers, organizations, and society at large. Theoretical Framework: The study reviewed the literature in order to explain the concepts of quality, organization development and the relation between the two concepts. In addition, the study surveyed previous research for challenges and obstacles that hindered the implementation of quality and organization development programs. Design/Methodology/Approach: The researchers used a descriptive statistical analysis to analyze the randomly collected data from a sample of various businesses in Amman Governance Area. A survey was prepared, tested and distributed to collect needed data. A total of 1275 surveys were used to solve the study problem regarding the influence of C&O on implementing Q&D at Jordanian business companies. The study uses the frequency statistics to analyze the collected data. Findings: The analysis of the study found that the success of implementing quality programs depends heavily on recognizing the C&O that will hinder the implantation in order to overcome such difficulties. The study showed that the absence of motivation, commitment, concentration, communication, resources, information, and executive support are the major C&O hindering the success of implementing quality programs. Meanwhile, the study showed that companies who attained or seeking quality certification are in a better position to overcome the difficulties of implementing quality programs. Employees also play a major role in overcoming such difficulties depending on the training and development provided by their institutions. Research, Practical & Social Implications: The study emphasized that quality programs are essential to the success of businesses in satisfying their customers, improving labor abilities and skills, increase their market share, and eventually increase profits. The study also emphasized the importance of leadership role in adapting, practicing and supporting quality programs in business institutions in order for such programs to succeed. Originality/Value: The study originality as a first attempt to examine the difficulties of implementing quality programs at Jordanian business companies. The study contributes to better understand the challenges and obstacles that may hinder quality and development programs at Jordanian business companies.