The challenge of inclusivity, capability and change in complex, multi‐stakeholder problem situations—Practical insight from the application of participative systems methods, models and facilitation within an organisational setting

Abstract

Reflecting on learning from the practical experience in the employment of systems thinking and facilitation to tackle complex, multi-stakeholder problems in work settings, three interconnected challenges were commonly encountered: an inclusivity challenge, a capability challenge and a change challenge.A series of typical cases are outlined to help illustrate these challenges, where combinations of participative systems methods, models and facilitation practices were employed within complex, multi-stakeholder policing problem situations.