The catalytic role of emotions in sensemaking: Evidence from the blogosphere

Kataria, Niyati; Kreiner, Glen E.; Hollensbe, Elaine C.; Sheep, Mathew L.; Stambaugh, Jeff

doi:10.1177/0312896217734589

Cited by 5 publications

(10 citation statements)

References 36 publications

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“…On the other hand, one can also begin with an interesting and undertheorized real-world problem, and then finding a research context in which they can theorize. For example, Kataria Kreiner, Hollensbe, Sheep, and Stambaugh (2018) crafted their research question with a real-world problem in mind: How do emotions expressed in virtual environments affect sense processes during organizational changes? Aiming at answering this question, they have looked for a context in which they could gather in-depth data containing interactions held during an organizational change, which led them to study how people were expressing their emotions in blog interactions in the context of change in a large worldwide Christian community.…”

Section: Crafting a Good Research Questionmentioning

confidence: 99%

“…The number and variety of platforms available for collecting retrospective data online are astonishing, and the type of platform that is going to be the most helpful will depend both on the research question and on the temporality of data (Tunçalp & Lê, 2014). One empirical example of a coherent rationale for platform identifying can be found in Kataria et al, 2018. The authors argue that blogs were the ideal platform to address their research question because it “is especially appropriate for studying sensemaking since blogs are a place where people express themselves with a specific type of audience/reader in mind” (Kataria et al, 2018, p. 460).…”

Section: Getting the Hands Dirtymentioning

confidence: 99%

“…One empirical example of a coherent rationale for platform identifying can be found in Kataria et al, 2018. The authors argue that blogs were the ideal platform to address their research question because it “is especially appropriate for studying sensemaking since blogs are a place where people express themselves with a specific type of audience/reader in mind” (Kataria et al, 2018, p. 460).…”

Section: Getting the Hands Dirtymentioning

confidence: 99%

“…Another asynchronous type of platform that is widely adopted in qualitative grounded theory is personal and corporate blogs. This type of platform allows accessing informants’ in-depth textual and even visual expressions of their personal emotions and feelings without any researcher’s interference or bias (Kataria et al, 2018).…”

Section: Getting the Hands Dirtymentioning

confidence: 99%

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Spanning the boundaries of qualitative grounded theory methods: breaking new grounds into the new online era

Bonfim

2020

RAUSP

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Purpose This study aims to present a guide for using grounded theory methods for exploring organizational phenomena of the new online era. Design/methodology/approach A reflexive account is adopted on how one can build upon the foundations of traditional offline grounded theory for conducting grounded theorizing with online-based data. Findings Guidelines for conducting grounded theory on online contexts are presented for crafting research questions, gathering online data and using consolidated methods for analyzing online data. This study shows future and present challenges posed by the new online era for grounded theorizing, as well as helpful lessons to be learned from traditional offline grounded theory to mitigate them. Research limitations/implications The implications are helpful for established qualitative organizational scholars that are yet to catch-up in the boundary spanning process of using the digital sources of data in grounded theory. They are equally helpful for newcomers on qualitative grounded theory by guiding them on where and how to start these challenging research endeavors of grounded theorizing in this new online era. Originality/value Scant attention has been given on applications of grounded theory in the new online era. The differences between online and offline settings have not been clearly defined to this date, and neither do guidelines exist for how qualitative grounded theorists can take advantage of online data to build theory about new organizational phenomena emerging in the online era.

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Section: Crafting a Good Research Questionmentioning

confidence: 99%

Section: Getting the Hands Dirtymentioning

confidence: 99%

Section: Getting the Hands Dirtymentioning

confidence: 99%

Section: Getting the Hands Dirtymentioning

confidence: 99%

See 2 more Smart Citations

Spanning the boundaries of qualitative grounded theory methods: breaking new grounds into the new online era

Bonfim

2020

RAUSP

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“…Sensemaking makes it possible to address the issue of technology in an interpretative, social-psychological fashion, philosophically leaning on the socialconstructivist view (Helms Mills, 2010). Sensemaking has been used to study various organizational events, such as organizational change (see, e.g., Kataria, Kreiner, Hollensbe, Sheep, & Stambaugh, 2017;Thurlow & Helms Mills, 2015), but it has not been applied to gerontological or media literacy studies, which makes it a novel perspective to the subject at hand. Sensemaking research can be a critical endeavor if the researchers acknowledge the broader societal context of the sensemaking and power relationships within.…”

Section: Making Sense Of Technologymentioning

confidence: 99%

“So, Tell Me What Kind of a Thing It Really Is”—Finnish Older Adults Making Sense of Home Technology

Lantela¹

2019

JMLE

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This article brings forth the experiential knowledge and views of sixteen Finnish older adults, (mean of age 84,9), who tried out home technology in their daily life, with the objective of discussing media literacy education in relation to this specific age group and context. The data were analyzed from the perspective of sensemaking as theorized by Karl Weick, which works as a heuristic enabling investigation of older adults' experiences in relation to home technology. The results show that the sensemaking of the participants is based on the identity of the non-user, retrospective reasoning and social context. For many, the technological solutions examined in this study did not seem to constitute a plausible answer to the perceived needs or realities of life. This study thus raises an important question: in the context of home technology implementation or media literacy, whose voice or sensemaking is heard? This general question comes with a set of related concerns and prompts further questions such as: Do older adults perceive a need for media literacy and how do they make sense of various media and the rapidly digitalizing culture? In media literacy education, older adults should be recognized within their unique life contexts.

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How managers' perceptions about dynamic complexity change: sensemaking catalyzed by shock and surprise

Langley,

Rieple

2023

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PurposeThis empirical study uncovers emotional sensemaking factors that cause changes in management perceptions about wicked strategic problems under dynamic complexity. These perception changes improve understanding of, and solutions to, the wicked problem.Design/methodology/approachSenior managers from three large organizations in different sectors participated in gaming simulation workshops. The strategic issues at stake were intractable and divisive. Qualitative methods captured participants' perceptions of the problems and the dynamic complexity that they faced and how they changed.FindingsFlawed management perceptions were revised as sensemaking processes were catalyzed by emotions of shock/surprise that came from experiencing unexpected stakeholder conduct within a simulation. The plausibility of the conduct was strengthened because managers were role-playing stakeholders. The shock/surprise emotion uncoupled attachment to entrenched beliefs, leading to a willingness to revise the flawed perceptions. The changed perceptions created new insights for a solution to the wicked problem.Practical implicationsPractical implications are how management practitioners can improve the tackling of wicked strategic problems through the use of shock and surprise in a gaming simulation.Originality/valueThis research extends theory on the role of emotions in sensemaking under dynamic complexity. The authors uncover how a hierarchy of managers' emotions used in sensemaking explains the catalytic effect of the shock and surprise of unexpected stakeholder conduct on revisions to their perceptions of the outcomes of the dynamic complexity.

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The catalytic role of emotions in sensemaking: Evidence from the blogosphere

Cited by 5 publications

References 36 publications

Spanning the boundaries of qualitative grounded theory methods: breaking new grounds into the new online era

Spanning the boundaries of qualitative grounded theory methods: breaking new grounds into the new online era

“So, Tell Me What Kind of a Thing It Really Is”—Finnish Older Adults Making Sense of Home Technology

How managers' perceptions about dynamic complexity change: sensemaking catalyzed by shock and surprise

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