The Business of Adding Public Value

Managing by Design: Enacted Through Situated Networks

“…An example of this can be found in a speech by one of the commissioners, who noted, "By listening to and codesigning with taxpayers and others, we can build community trust in our administration and reduce compliance costs. This more empathetic, user-based approach ensures that administrative solutions are designed and built around what works for taxpayers" (D'Ascenzo, 2007).…”