The bright side of online consumer behavior: Continuance intention for mobile payments

Purohit, Sonal; Arora, Rakhi; Paul, Justin

doi:10.1002/cb.2017

Cited by 98 publications

(75 citation statements)

References 116 publications

(233 reference statements)

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“…For instance, online transactions have become part of people's life in many sectors including healthcare, financial services, food delivery, etc. (Chakraborty & Paul, 2022; Chopdar, Paul, Korfiatis, & Lytras, 2022; Purohit et al, 2022; Siddiqi et al, 2022). As an outcome, we need new theories, methods and paradigms to carry research studies in the post‐pandemic era to analyse the new processes, patterns and problems.…”

Section: Discussionmentioning

confidence: 99%

Which food delivery platforms are winning the restaurant food delivery wars? Analysis from a consumer perspective

Tsai

Hsiao

Chen

2022

Int J Consumer Studies

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The emergence of the COVID-19 pandemic dramatically lowered the foodservice industry's income overnight. Conversely, the practical measure of remaining at home to deal with the pandemic's impact has boosted the online food delivery business. In this study, a consumer perspective was adopted and an adapted version of the extended unified theory of acceptance and use of technology (UTAUT2) was used alongside multi-attribute decision-making methods (DEMATEL, DANP and modified VIKOR) to construct a model for evaluating and selecting a food delivery platform (FDP). The results of the INRM (influential network relation map) revealed that the first dimension to be improved upon and adjusted should be security, followed by effort expectancy, performance expectancy, social influence, facilitating conditions, hedonic motivation and habit. The DANP influential weights suggested that habits were the most important dimension, followed by hedonic motivation, while performance expectancy was the least important. According to the results of the gap analysis, the first dimension that required improvement was performance expectancy, followed by effort expectancy, facilitating conditions, security, social influence, habits and hedonic motivation. It is expected that the findings of this study can serve as a reference for consumers selecting FDPs to better satisfy their dining needs. The novel model is discussed in terms of theoretical, practical and managerial implications.

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Section: Discussionmentioning

confidence: 99%

Which food delivery platforms are winning the restaurant food delivery wars? Analysis from a consumer perspective

Tsai

Hsiao

Chen

2022

Int J Consumer Studies

View full text Add to dashboard Cite

show abstract

“…For example, online transactions and mobile Apps have become part of people's life in many sectors including healthcare, food delivery, etc. (Arya et al, 2021;Chakraborty & Paul, 2022;Chopdar, Paul, Korfiatis, & Lytras, 2022;Purohit et al, 2022). As an outcome, we need new theories, methods and paradigms to carry research studies in the post-pandemic era to analyse the new processes, patterns and problems (Dash & Paul, 2021;Kaur et al, 2022;Paul & Mas, 2020;Sharma, Thomas, et al, 2021).…”

Section: Limitations and Future Scopementioning

confidence: 99%

Applying the theory of reasoned action to examine consumers' attitude and willingness to purchase organic foods

Kumar

Gupta²,

Kumar

et al. 2022

Int J Consumer Studies

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The organic food market has emerged as a growing trend among consumers. The present study examines the relationship between Health Consciousness (HC), Organic Food Knowledge (OFK), Subjective Norms (SN), Price Perception (PP), Environmental Concern (EC), Attitude (ATT), Willingness to Purchase (WP), and Actual Buying Behaviour (ABB) towards organic food. Furthermore, the study explores the mediating effects of ATT and WP in the relationship between the aforesaid variables and ABB. The data was collected from 240 respondents using convenience sampling approach. The Structure Equation Modelling (SEM) using ADANCO 2.2 is used to test the hypotheses of the conceptual model proposed in the present study. The study found that the variables HC, OFK, SN, EC, ATT, WP significantly affect the ABB. Also, it is observed that EC is the strongest predictor of ATT, WP, and ABB in organic food purchase, whereas PP is the least influencing factor. Further, HC positively influences ATT and WP but shows a negative association with ABB. The antecedents HC, OFK, SN, PP, EC has shown a significant indirect effect on ABB among respondents through ATT and WP. Finally, the theoretical and practical implications are discussed.

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“…For example, online transactions and mobile apps have become part of people’s lives in many sectors including healthcare, food delivery, etc. (Arya et al, 2021; Chakraborty & Paul, 2022; Chopdar et al, 2022; Purohit et al, 2022). Such processes help consumers when they have an ‘Urge to Buy’.…”

Section: Discussionmentioning

confidence: 99%

Deciphering ‘Urge to Buy’: A Meta-Analysis of Antecedents

Paul

Kaur²,

Arora

et al. 2022

International Journal of Market Research

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This paper presents a meta-analytical evaluation of the literature on the Urge to Buy (UTB). It seeks to establish the common antecedents of UTB as a construct by a thorough examination of the prior literature. Accordingly, the most significant antecedents of UTB are perceived enjoyment, perceived usefulness, hedonic and utilitarian values, positive and negative affects, scarcity, and impulsive buying tendency. The location of the studies has a moderating influence on the antecedents of UTB. Almost all the factors were more decisive in Eastern countries than Western. The limitations of the current study and the future research agenda have also been mentioned. The study results have both theoretical and practical implications contributing to the marketing research field. The implications of all the studies in the past on the UTB construct have been discussed, and the effect of these studies has been summarized with the meta-analysis technique.

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The bright side of online consumer behavior: Continuance intention for mobile payments

Cited by 98 publications

References 116 publications

Which food delivery platforms are winning the restaurant food delivery wars? Analysis from a consumer perspective

Which food delivery platforms are winning the restaurant food delivery wars? Analysis from a consumer perspective

Applying the theory of reasoned action to examine consumers' attitude and willingness to purchase organic foods

Deciphering ‘Urge to Buy’: A Meta-Analysis of Antecedents

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