The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs

Jin, Yan; Liu, Brooke Fisher

doi:10.1080/10627261003801420

Cited by 187 publications

(137 citation statements)

References 42 publications

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“…According to Situational Crisis Communication Theory (SCCT, by Liu et al [56]) or Networked Crisis Communication Model (NCCM, by Schultz, Utz, and Glocka [57]), social media creators did not simply forward the messages from traditional media but create and spread their own versions of the crisis. Moreover, the Social-Mediated Crisis Communication (SMCC) model explains how organizations may best communicate with public as well as how public transmits information during crises [58].…”

Section: Resultsmentioning

confidence: 99%

Impact of the Fukushima Nuclear Accident on Belief in Rumors: The Role of Risk Perception and Communication

Kim

2017

Sustainability

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Rumors about nuclear power energy and its risks in terms of technology are common. However, these rumors are sometimes exaggerated and not true. Our research question is what factors and variables have influence the rumors related to the Fukushima nuclear accident. We analyzed data collected through social survey (n = 1572). To measure the dependent variable, we asked respondents whether rumors related to the Fukushima nuclear accident were true or false, and the degree to which they trusted such rumors. We measured three factors in determining belief in rumors: psychometric paradigm, communication, and risk perception. We then analyzed the direct impact of these three factors on belief in rumors and the indirect moderating effect of perceived risk of the Fukushima nuclear accident on the relationship between psychometric factors and belief in rumors. Results show that in the communication factors, source credibility decreases belief in rumors whereas usefulness of information and receiver's ability increase it. All the psychometric variables have significant impacts on belief in rumors. Perceived benefit, trust, and knowledge decrease belief in rumors, and perceived risk and stigma increase it. Finally, the perceived risk of Fukushima accident plays a role of moderators between psychometric paradigm and belief in rumors.

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Section: Resultsmentioning

confidence: 99%

Impact of the Fukushima Nuclear Accident on Belief in Rumors: The Role of Risk Perception and Communication

Kim

2017

Sustainability

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“…This need to incorporate social media into crisis management has led researchers to develop theories and approaches that match and are responsive to the Social Media Crisis Communication Model (SMCC) of Jin and Liu (2010). From a broad perspective, scholars have underlined the key factors in any crisis management situation.…”

Section: Social Media Offer New Tools For Crisis Communication Managementioning

confidence: 99%

Social Media and Local Governments

Sobacı¹

2016

Public Administration and Information Technology

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“…Social media also can be instrumental in influencing individuals' crisis perceptions (Jin & Liu, 2010;Sweetser & Metzgar, 2007). Research has begun to uncover that the medium through which people receive crisis messages can affect message reception (e.g., Freberg, 2012;Utz, Schultz, & Glocka, 2013).…”

Section: Social Media Consumption During Disasters: Motivations and Ementioning

confidence: 98%

CDC's Use of Social Media and Humor in a Risk Campaign—“Preparedness 101: Zombie Apocalypse”

Fraustino¹,

Ma²

2015

Journal of Applied Communication Research

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This is a multiple methods study that highlights the tension between awareness-and behavioral-based campaign successes, particularly when communicating using social media and pop-culture-referencing humor. To illustrate, it examines the Centers for Disease Control and Prevention's (CDC) "zombie apocalypse" all-disaster-preparedness campaign. An interview with a CDC campaign manager, campaign document analysis, and a 2 (information form: social vs. traditional media) × 2 (message strategy: humorous vs. non-humorous) experiment uncovers benefits and pitfalls of using social media and humorous messaging for risk communication. Findings show social media can quickly spread information to new publics for minimal costs; however, experiment participants who received the humorous (i.e., zombie) risk message reported significantly weaker intentions to take protective actions in comparison to those who received the traditional, non-humorous risk message.

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The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs

Cited by 187 publications

References 42 publications

Impact of the Fukushima Nuclear Accident on Belief in Rumors: The Role of Risk Perception and Communication

Impact of the Fukushima Nuclear Accident on Belief in Rumors: The Role of Risk Perception and Communication

Social Media and Local Governments

CDC's Use of Social Media and Humor in a Risk Campaign—“Preparedness 101: Zombie Apocalypse”

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