Steven A. Melnyk, Barbara B. Flynn, Amrou Awaysheh
Abstract:We assess the current state of empirical research in operations and supply chain management (OSM), using Dickens' contrast between the best of times and the worst of times as a frame. The best of times refers to the future that empirical OSM research is now entering, with exciting opportunities available using big data and other new data sources, new empirical approaches and analytical techniques, and innovative tools for developing theory. These are well aligned with new research questions related to the digi…
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