Abstract:The authors compared user evaluation of a text based dialogue system with a simple pick list for the same task. The authors matched the systems in terms of key factors, such as design for Usability, and took into account individual differences between participants that might have influenced their perception, such as Locus of Control, Experience and Personality. They found participants rated the text based dialogue system as being more informative, more credible, less frustrating and more persuasive than the si… Show more
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