The Beginning of a Reckoning: An Application of Situational Crisis Communication Theory and Image Repair to the National Women’s Soccer League

Abstract

The purpose of this study was to examine the crisis of systemic sexual abuse, sexual harassment, and misconduct in the NWSL within the frameworks of situational crisis communication theory (SCCT) and image-repair theory (IRT). Specifically, this research engaged with three data sources (1) the Yates Report which details team by team allegations, (2) team statements in response to the allegations being made public, and (3) social media interactions in response to all statements. Based on the Yates Report, the Portland Thorns, Chicago Red Stars, and Racing Louisville (as well as the NWSL and USSF) were placed firmly within the preventable crisis cluster, which is marked by organization misconduct and management misdeeds. In terms of SCCT strategies, commonly used approaches were ingratiation and apology. In terms of image repair, commonly used approaches were corrective action, bolstering, and mortification, with corrective action being the most frequently utilized strategy across all statements. Within the preventable cluster, the two statements that received the highest interaction rates and like ratios were those that employed scapegoating, shifting blame, and corrective action. The implications of these findings as well as the utility of SCCT and IRT within the crisis communication landscape are discussed.