Abstract:This study aimed to identify the levels of quality of health services in government hospitals in Sudan. It also aimed to examine the availability of the dimensions of health services quality, which included tangibles, reliability, responsiveness, confidence and empathy. It has been conducted in the grand didactic hospitals in Khartoum state, Sudan; namely Khartoum, Bahri and Omdurman. The sample of this study included patients and customers who are supposed to benefit from the service under study. The responde… Show more
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