The application of Web ATMs in e-payment industry: A case study

Tsai, Wen Hsien; Huang, Bor-Yi; Liu, Jau-Yang; Tsaur, Tsen-Shu; Lin, Sin-Jin

doi:10.1016/j.eswa.2009.05.058

Cited by 15 publications

(8 citation statements)

References 27 publications

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“…Our research supports the findings of Eastlick and Feinberg (1999). Customers may use fintech services from their homes, workplaces, and other locations to benefit from the simplicity and security of financial support (Tsai et al 2010). As was already said, Fintech is a novel avenue for institutions to cater services.…”

Section: Impact Of Cost-associated Factors and Discussionsupporting

confidence: 87%

In quest of perceived transaction cost’s impact on fintech users’ intention: the moderating role of situational factors

Zhao,

Khaliq,

et al. 2024

Humanit Soc Sci Commun

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Studies show that Pakistan has made significant advancements in financial technology. However, the costs that prevent a client from using fintech are still unclear. This study aims to analyze the perceived transaction cost-related factors that affect their intention to fintech while having the moderating effects of situational factors. The data collected from an online questionnaire was used to test a structural equation model with Smart PLS 3 analysis. The survey included a two-part form with five-point Likert scales, receiving 276 replies from diverse backgrounds during a three-month online survey. This paper, which is based on Transaction Cost Economics, Innovation Diffusion Theory, and Belk’s Theory, hypothesizes that five antecedents influence consumers’ perceived transaction cost (PTC) of fintech, including dependability (β = −0.223), uncertainty (β = 0.204), asset specificity (β = 0.203), convenience (β = −0.186), complexity (β = 0.181). The intention of consumers to use fintech for online shopping or service utilization is negatively correlated with PTC. When acting as a moderator, situational factors such as the pandemic and impending police, and environmental and physical surroundings are found to be necessary. Customers have difficulty connecting specific reasons for not utilizing fintech to financial concerns. A negative association exists between perceived transaction cost and intention to use fintech. It is discovered that environmental and physical surroundings entirely counteract perceived transaction costs’ detrimental effects on intention to use.

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Section: Impact Of Cost-associated Factors and Discussionsupporting

confidence: 87%

In quest of perceived transaction cost’s impact on fintech users’ intention: the moderating role of situational factors

Zhao,

Khaliq,

et al. 2024

Humanit Soc Sci Commun

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“…One possible reason behind this is the lack of trust in some e-payment transactions due to frequent malfunctioning, potential fraud, and the unavailability of e-payment machines on demand which raises uncertainty among the public about the usefulness of such new technology [9]. However, some innovative technologies like web ATMs which deploy a card with an integrated chip along with a smart card reader on the Web, may steer the banking system for better changes that are acceptable and meet the expectations of the public, basically on the C2C model [10]. However, more work has to be done on security issues in order to persuade customer of the security and safety for sending sensitive information online.…”

mentioning

confidence: 99%

Perceived Trust and Payment Methods: An Empirical Study of MarkaVIP Company

Maqableh¹,

Masa'deh²,

Shannak³

et al. 2015

IJCNS

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This empirical study focused on investigating the perceived trust surrogated by a number of hypothesized factors and its effect on the choice of method of payment. The data were collected using a questionnaire, as the instrument for the primary data collection, with total collected back responses of 214 from customers of MarkaVIP. Structural equation modeling technique was used to fully analyze the data in order to determine what level of the relationship between the constituting factors of the perceived trust and the method of payment. The main findings were related to confirming the seven main hypotheses of the research that were related to testing if some factors were important to forming perceived trust by customers. Four factors (reputation, security, familiarity, and ease of use) were found to have a positive effect and the remaining three were not (privacy, size and usefulness). In addition, having perceived trust meant no preference to any method of payment by the customers. Keywords E-Payment, Perceived Trust, EPS, E-Commerce, Security, Structural Equation ModelingM. Maqableh et al. 410payment system designed to preserve security and privacy. PayCash had special techniques to generate trustworthy records of transactions and fraud detection [2]. Trust issues that are necessary for an electronic payment system to be utilized as a common medium of financial transactions are: identification, authentication, accountability, authorization, and availability [3] [4]. Some payment systems like the ones on mobile can provide independence in time and place, remote payments, availability, and queuing avoidance [5] [6]. Currently, payment systems support environments where traditional payment systems could not function properly.Experts usually divide payment systems into four categories: Credit Card Payment System, Online Electronic Cash System, Electronic Cheque System and Smart Cards based Electronic Payment System. The said categories can be distinguished based on what is being transmitted over the network and could be evaluated based on their requirements such as: security, acceptability, convenience, cost, anonymity, control, and traceability [7] [8]. Subsequent to Sumanjeet's (2009) stated methods of e-payment systems and their challenges, there had been a discussion covering different aspects including security measurements which had been suggested for these aspects as well as conducting possible solutions [7]. For example, when using debit cards, it is easier to perform many payment transactions for different pay services but, convincing the majority of customers to use this method of payment requires much convincing as people at large are still not satisfied and would prefer to perform payments physically which raise the consideration of trust factor in those plastic cards. One possible reason behind this is the lack of trust in some e-payment transactions due to frequent malfunctioning, potential fraud, and the unavailability of e-payment machines on demand which raises uncertainty among the public about th...

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“…A possible alternative reason is that ATMs are ineffective payment systems. Customers are still used to the traditional payment or transfer modes (Tsai et al, [ 32 ]).…”

Section: Resultsmentioning

confidence: 99%

How does fintech affect bank efficiency in Taiwan?

Liao

2023

PLoS ONE

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This study investigates the impact of financial technology (fintech) on bank efficiency in Taiwan from 2007 to 2020, using parametric and non-parametric analyses. In the future, fintech is expected to play an important role in bank sustainability operations. The findings show that fintech-related initiatives affect bank efficiency. These results illustrate how fintech can help banks directly or indirectly improve their efficiency, leading to higher profits or lower costs. For instance, mobile payment systems, a fintech-related initiative, improve bank efficiency. However, this degree of improvement is not substantial. In general, the findings imply that fintech-related initiatives do not significantly improve bank efficiency, implying an IT “productivity paradox.”

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The application of Web ATMs in e-payment industry: A case study

Cited by 15 publications

References 27 publications

In quest of perceived transaction cost’s impact on fintech users’ intention: the moderating role of situational factors

In quest of perceived transaction cost’s impact on fintech users’ intention: the moderating role of situational factors

Perceived Trust and Payment Methods: An Empirical Study of MarkaVIP Company

How does fintech affect bank efficiency in Taiwan?

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