The appearance standard: Criteria and remedies for when a mere appearance of unethical behavior is morally unacceptable

Kaptein, Muel

doi:10.1111/beer.12195

Cited by 13 publications

(11 citation statements)

References 44 publications

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“…This norm may unintentionally reduce the quality (citations) of the published papers. This is consistent with the argument that so-called appearance standard may entail ethical issues with conflicts of interests and deviant outcomes (Kaptein, 2018). In light of our analysis, we expect an inverse relationship between the impact of a publication and nonalphabetical author listing.…”

Section: Theoretical Framework and Hypothesis Developmentsupporting

confidence: 90%

Coauthorship in academic journals: Implications for international collaboration and alliances

Chan

Fung

et al. 2020

Manage Decis Econ

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Based on the knowledge‐based resource theory of alliance, we analyze coauthorship collaboration. We find that (1) collaboration increases the impact of published articles; (2) articles with nonalphabetical author listing are associated with fewer citations; and (3) barriers to transferring knowledge lowers an article's impact, especially if authors do not take ownership over the article. Coauthors who do not act as if they were senior authors undermine coauthorship collaboration, resulting in lower citations on the article. Our results suggest that articles with alphabetical author listing receive more citations, questioning the norm in journals of some disciplines that advocate nonalphabetical author listing.

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Section: Theoretical Framework and Hypothesis Developmentsupporting

confidence: 90%

Coauthorship in academic journals: Implications for international collaboration and alliances

Chan

Fung

et al. 2020

Manage Decis Econ

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“…The insurance broker works in the world of finance, which is regulated by a legal framework, and does not necessarily show a positive behaviour. Therefore, the lack of positive behaviour evinced by these actions has a negative impact on society [42]. These issues should be considered and faced by consumers of finance products.…”

Section: Univariant Analysis Resultsmentioning

confidence: 99%

“…However, it is a potential disadvantage for insurers, who will have little control over these customers, because there will be a closer relationship between the client and the banking entity. Thus, even though customers consider bancassurance a trusted advisor, measures should be established to limit banks' fees [34][35][36][37][38][39][40][41][42] (p. 25). In this way, a commission level of 20% on the premium could be established, but if the bank's commissions exceed this level, a protection mechanism should ensure that the client is informed about the commissions perceived by the bank [43][44][45].…”

Section: Bancassurance Distribution Channelmentioning

confidence: 99%

The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance

Guillem

2020

Sustainability

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This research focuses on the customer orientation of insurance brokers, whose activity is regulated by the Law on the mediation of private insurances and reinsurances. The goal is to ascertain whether the intermediation inherent in the insurance broker’s activity, which implies a customer-oriented service, entails a positive behaviour that transcends the immediate environment, reaching society. This study presents a comparative analysis between the insurance brokerage society, characterised by a personalised customer service, and banks’ advisory services on insurance. To this end, the study uses a sample of insurance brokerage firms in Spain. The results presented in this study suggest that the customer values the advisory service provided by the broker. However, for a particular business segment in standardized insurance products and products related to banking assets, customers are more likely to resort to the bank’s services. In addition, the results indicate that the commission percentages applied by the entities operating in the banking insurance channel exceed those perceived by the insurance broker. With all this, intermediation in the development of the insurer’s activity can entail social behaviour that involves customer-orientation and, possibly, social service and environmental performance.

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“…According to the dependency theory, The Compensation Systems of Direct Commission (CSDC) generate a conflict of interest between the agent and the client's own interest. In particular, commissions can promote unethical behaviour Kurland [33], which, according to Kaptein [34], is morally unacceptable. Table 7), than for the total turnover, where they reach 28.78% (see Table 6).…”

Section: Resultsmentioning

confidence: 99%

The Customer-Oriented Service of Spanish Brokers in the Insurance Industry: The Advice Service of the Distribution Channel Bancassurance

Guillem¹

2020

Preprint

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This research focuses on the customer orientation of insurance brokers, whose activity is regulated by the Law of 26/2006 of July 17 on the mediation of private insurances and reinsurances. The goal is to ascertain whether the intermediation inherent in the insurance broker’s activity, which implies a customer-oriented service, entails a positive behaviour that transcends the immediate environment, reaching society. This study presents a comparative analysis between the insurance brokerage society, characterised by providing a personalised customer service, and banks’ advisory services on insurance. To this end, we study the evolution of the total volume of business and new production, compared for a portfolio of insurance products. The results presented in this research suggest that the customer values the advisory service provided by the broker. However, for a particular business segment in standardised insurance products and products related to banking assets, customers are more likely to resort to the bank’s services. In addition, the results indicate that the commission percentages applied by the entities operating in the banking insurance channel exceed those perceived by the insurance broker. With all this, intermediation in the development of the insurer’s activity can entail an ethical and social behaviour that involves customer-orientation and, possibly, social service, which does not always benefit the insurer.

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The appearance standard: Criteria and remedies for when a mere appearance of unethical behavior is morally unacceptable

Cited by 13 publications

References 44 publications

Coauthorship in academic journals: Implications for international collaboration and alliances

Coauthorship in academic journals: Implications for international collaboration and alliances

The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance

The Customer-Oriented Service of Spanish Brokers in the Insurance Industry: The Advice Service of the Distribution Channel Bancassurance

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