The Antecedents of Acceptance of Clinical Decision Support Systems by Physicians and Pharmacists in Saudi Arabia

Abstract

This research paper aims to identify the technological and non-technological factors influencing user acceptance of the CDSS in a group of healthcare facilities in Saudi Arabia. The research study uses the quantitative approach to evaluate the currently implemented CDSS as a part of Hospital Information System BESTCare 2.0 in the Saudi Ministry of National Guard Health Affairs. For data collection, a survey questionnaire is conducted at all Ministry of National Guard Health Affairs hospitals. Then, the collected survey data is analyzed using Structural Equation Modeling (SEM). This analysis includes measurement instrument reliability, discriminant validity, convergent validity, and hypothesis testing. Moreover, a CDSS usage data sample is extracted from the data warehouse to be analyzed as an additional data source. The results of the hypotheses testing show that usability, availability, and medical history accessibility are the critical factors influencing user acceptance of CDSS. This study provides prudence about healthcare facilities and their higher management to adopt CDSS.