The Antecedents and Consequences of Psychological Safety in Airline Firms: Focusing on High-Quality Interpersonal Relationships

Abstract

A comprehensive review of the literature on service creativity revealed the necessity to expand the line of creativity-based research in the service-driven industry. It also called for the creation of a survey instrument that entails high-quality interpersonal relationships, psychological safety, and learning from failures, by including two creativity-related constructs, namely, creative self-efficacy and employees’ creative work involvement to the model. The current study aimed; (a) to assess the validity and reliability of measurement models; and (b) to empirically examine the integrated proposed model consisting of salient constructs. A convenience sample of 341 airline employees responded to a self-report questionnaire that was developed using the steps of researchers’ in a comprehensive literature review and refined based on the feedback provided by a panel of five professionals who had worked in airline firms. The resultant data were subjected to exploratory factor analysis (EFA), confirmatory factor analysis (CFA), second-order CFA, and structural equation modeling (SEM) using version 23.0 of AMOS. The results showed that high-quality interpersonal relationships positively influenced psychological safety, which in turn, positively influenced learning from failures and creative self-efficacy. Further, learnings from failures positively influenced creative self-efficacy but not employees’ creative work involvement. Finally, both psychological safety and creative self-efficacy positively influenced employees’ creative work involvement. These findings have significant implications for human resource management practices that aim to promote the creative involvement of airline employees.

It’s not justice if it’s not for all: cross-level interaction of interactional justice differentiation and supervisory justice on psychological safety and conflict

“…For instance, leaders through their different leadership styles such as shared leadership (Liu et al , 2014), self-sacrificial leadership (Zhang et al , 2020), inclusive leadership (Zhao et al , 2020), participative leadership (Chen et al , 2020), identity leadership (Fransen et al , 2020) and servant leadership (Iqbal et al , 2020) influence employee’s psychological safety positively. In their study on service sector employees, Lee et al (2020) recently positioned the positive influence of high-quality relationships on employees’ psychological safety.…”

“…The supervisors manifest justice through interactions (interactional justice) (Bies, 2001; Bies and Moag, 1986; Greenberg, 1993), fair procedures (procedural justice) and distributed outcomes (distributive justice) (Cohen-Charash and Spector, 2001; Thibaut and Walker, 1975). Lack of justice affects employees’ psychological processes, and psychological safety explains these processes (Frazier et al , 2017; Lee et al , 2020). Psychological safety refers to a feeling when employees are “able to show and employ oneself without fear of negative consequences to self-image, status or career” (Kahn, 1990, p. 708).…”

Problem-Based Learning and Mind Mapping: Boosting Creativity in Architecture Education

“…While creativity has historically received less attention in psychology, there is a growing interest in understanding the psychological factors that influence and motivate creativity (Grant & Berry, 2011). Scholars and practitioners are actively exploring the antecedents and consequences of creativity, as well as the factors that contribute to creative outcomes (Hyun et al, 2020). One important psychological factor that influences creativity is creative self-efficacy, which refers to an individual's belief in their ability to generate creative ideas and solutions.…”

“…One important psychological factor that influences creativity is creative self-efficacy, which refers to an individual's belief in their ability to generate creative ideas and solutions. Research has shown that creative self-efficacy is positively associated with creativity-relevant outcomes, such as increased involvement in creative work (Hyun et al, 2020). This suggests that individuals who have a strong belief in their creative abilities are more likely to engage in creative activities and produce innovative ideas.…”

The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis

“…Enhancing tourist satisfaction is a key strategy that leads to the success of companies in the hotel [59,60], catering [61,62], and tourism industries [63]. The quantitative approach with surveys was extensively adopted by scholars to study the multiple determinants of tourist satisfaction [64]. For instance, Deng et al [65] surveyed 412 overseas tourists in Taiwan and found tourist complaints and service quality were related to tourist satisfaction.…”