“…Indeed, there is a link between the increasing public library usage and economic crisis: more people are turning to libraries for vital information on job opportunities, training, literacy programs, computer skills development, etc. taking advantage of the free resources available (ALA, 2002(ALA, , 2007(ALA, , 2008aSeavey, 2003;Sheffer, 2008;Goulding, 2009;Mostad-Jensen, 2009). Modern technology equipment, professionally trained personnel, ergonomically designed premises as well as a comfortable and friendly environment, constitute the key elements which ensure high-quality services, ready to meet any expectations that the user has, since they are now given the ability to actively participate in the multidimensional activity of acquiring knowledge (Brophy, 2008;Kostagiolas and Kitsiou, 2008).…”