“…To understand the significance of the turnaround process at Seahill, including the puzzling emphasis of lightness when emerging from a hardship, we turn to pragmatism and theories of agency. As a process philosophy dealing with action and meaning (Alexander, 2013;Dewey, 1922Dewey, , 1929Evans, 2000;James, 1890James, [1950; Joas, 1996), pragmatism is uniquely suited to understand growth of agency as a relational, emergent and generative phenomenon where people unlock problematic situations and discover new possibilities through action (Farjoun, Ansell, & Boin, 2015;Simpson & den Hond, 2022). Prior research has provided only partial knowledge of how people in organizations experience growth of agency when they overcome troublesome situations.…”