The Adoption and Utilization of Electronic Business in Response to the Global Economy During COVID-19

Abstract

The COVID-19 epidemic has triggered unmatched impairment to businesses globally. There are unmeasurable financial influences in the short-term and long-term and have causes intangible destruction within businesses. This study investigates the adoption and utilization of e-business during COVID-19 by both organizations and the general populaces. The study used a questionnaire-based survey to collect data from top managers of business organizations and their clients. SPSS was used to analyze the adoption factors. The outcomes presented that embracing e-business can assist to reduce the spread of COVID-19 and can reduce the physical ways of doing business. The findings of this study will help strategy makers, companies, and officials in making better decisions on the implementation of e-business. This will reduce the rapid spread of community transmission since ordering goods and services can easily be done virtually without physical contact, which goes in line with the social distance policy and in return boost the country’s economy

Analysis of the Impact of the Pandemic on the Growth, Use, and Development of E-Business: A Systematic Review of the Literature

“…Changes in the business model to adopt technological tools. Adoption of cloud-computing services (Scutariu et al 2021) Adoption of online commercial transactions: business to business (B2B), business to consumer (B2C), consumer to business (C2B), consumer to consumer (C2C), business to administration (B2A), online to offline (O2O), and consumer to public administration (C2A) (Syamruddin et al 2021), (Naab and Bans-Akutey 2021) Adoption of tools e-business: business intelligence and customer relationship management (CRM) Supply chain management (SCM) and enterprise resource management (ERM) (Dayal et al 2021), (Awotunde et al 2022) Value chain change in value cycle (Masoud et al 2021) Table 8 shows the results obtained from the review of the main impacts that the pandemic has had on the growth in the adoption of these e-business tools and on the businesses, companies, and/or users that had already adopted these tools prior to the start of the pandemic.…”

“…Increased sales on e-commerce platforms (Scutariu et al 2021, (Sharma 2020), (Lechuga Nevárez and Hernández Chavarria 2021), (Hossain et al 2022), (Beckers et al 2021), (Guthrie et al 2021), (Szász et al 2022), (Alkhunaizan and Ali 2022), (Jasi ńska-Biliczak 2022), (Paraschiv et al 2022), (Kitukutha et al 2021), (Guo et al 2021), (Pantelimon et al 2020), (Sardjono et al 2021), (Dumanska et al 2021), (Awotunde et al 2022), (Tran 2021), (WiScicka-Fernando 2021 Increased adoption of e-commerce, m-commerce, or e-business (Scutariu et al 2021), (Han et al 2020), (Sharma 2020), (Lechuga Nevárez and Hernández Chavarria 2021), (Albliwi and Alsolami 2021), (Ghandour and Woodford 2020), (Khan et al 2021), (Rattanawicha et al 2021), (Beckers et al 2021), (Alkhunaizan and Ali 2022), (Paraschiv et al 2022), (Zhang 2022), (Kitukutha et al 2021), (Aishel et al 2021), (Sardjono et al 2021), (Juliet Orji et al 2022, (Dumanska et al 2021), (Awotunde et al 2022) Increase of users in the use of e-commerce or f-commerce (Syamruddin et al 2021), (AL-Ali et al 2022), (Lechuga Nevárez and Hernández Chavarria 2021), (Kawasaki et al 2021), (Khan et al 2021), (Hossain et al 2022),…”

“…Increased improvement and performance of the company and workers through the adoption of e-business tools (Dayal et al 2021), (Juliet Orji et al 2022, (Awotunde et al 2022) Fluctuation in the value of e-commerce company shares (Mansour and Abdullah 2020) On the other hand, the shift from the traditional way to the adoption of e-business tools, due to the pandemic, revealed several problems, which are shown in Table 9.…”

“…Items by economic sector.Economic Sector ArticlesGeneral trade(Scutariu et al 2021),(Syamruddin et al 2021),(Yakean 2020),(Alkhunaizan and Ali 2022),(Meow Yee et al 2022),(Naab and Bans-Akutey 2021),(Aishel et al 2021), (Alam and Rahman 2021),(Agus et al 2021),(Sardjono et al 2021),(Dayal et al 2021), (Lechuga Nevárez and Hernández Chavarria 2021),(Tran 2021),(Rattanawicha et al 2021),(Awotunde et al 2022),(Waqas Ashraf et al 2020),(Paraschiv et al 2022),(Odeh and Yousef 2021),(Khan et al 2021),(Zhang 2022),(Kitukutha et al 2021),(Pantelimon et al 2020),(Kawasaki et al 2021),(Huo et al 2021) Retail (AL-Ali et al 2022),(Han et al 2020),(Beckers et al 2021),(Ghandour and Woodford 2020),(Hossain et al 2022), (Palomino Pita et al 2020), (Jasi ńska-Biliczak 2022),(Sharma 2020),(Mansour and Abdullah 2020),(Hasanat et al 2020),(Szász et al 2022),(Albliwi and Alsolami 2021) …”

“…al. 2021),(Dayal et al 2021),(Awotunde et al 2022),(Masoud et al 2021),(Hasanat et al. 2020) E-logistics, no contact delivery (Meow Yee et al 2022), (AL-Ali et al 2022)…”