The Administratorʼs Role in Quality Assessment and Control

Nelson, Carl W.

doi:10.1097/00004010-197700000-00005

Cited by 2 publications

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“…This model specifies quality standards, surveys compliance with those standards through inspection, and enforces conformance to the preset specifications (Juran 1974;Nelson 1977;Williams and Donnelly 1982). Klaus (1985) terms this model the product-attribute approach to quality control.…”

Section: Controlmentioning

confidence: 99%

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An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization

OʼConnor

Bowers

1990

Medical Care Review

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A major problem with the quality concept is that it is so broad and multifaceted that the issue becomes obfuscated and confused.Quite often when quality is mentioned in a health care context, it is assumed that the ensuing discussion will focus on the appropriateness and effectiveness of certain technical procedures applied by medical professionals that result in a certain outcome level of health status for a patient.The problem is further compounded since, for a number of reasons, consumers of health services have not played a strong role in determining what constitutes quality. These reasons have served to advance provider definitions of quality exclusively, at the expense of consumer input. A common, and perhaps justified, belief among health care professionals and administrators is that patients (lay consumers) do at SIMON FRASER LIBRARY on June 13, 2015 mcr.sagepub.com Downloaded from

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Section: Controlmentioning

confidence: 99%

“…Outcome measures evaluate the results of treatment, rehabilitation, palliation, or cure. These measures are usually made after the patient has been discharged (Brook and Williams 1975;Nelson 1977). The outcome category is concerned with health status.…”

Section: Controlmentioning

confidence: 99%

An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization

OʼConnor

Bowers

1990

Medical Care Review

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Perceptions of VA Chiefs of Staff on Total Quality Management Implementation

et al. 1993

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A national survey of United States Veterans Affairs (VA) Medical Centers (n = 167) chiefs of staff was conducted. The survey solicited feedback of the attitudes and perceptions of respondents toward planning, implementation, and monitoring of the Total Quality Management (TQM) process in their facilities. A Likert scale type of responses were collected and analyzed to measure the degree of agreement or disagreement of the respondents to survey statements on TQM. The survey included responses to three sections of the questionnaire: 25 statements on TQM, information on the TQM process status in the facility, and demographics of respondents and their facilities. The results of the survey indicate a considerable involvement of responding chiefs of staff in the TQM process and indicated their willingness to support it. Respondents agreed that TQM requires time and commitment of top management, and, again, they indicated their willingness to devote the time necessary for the process to succeed. They were, however, cautious in endorsing the statement that TQM will decrease health care costs (fiscal and human). The survey provides information that should prove valuable to administration in planning TQM and Continuous Quality Improvement efforts.

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The Administratorʼs Role in Quality Assessment and Control

Cited by 2 publications

References 0 publications

An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization

An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization

Perceptions of VA Chiefs of Staff on Total Quality Management Implementation

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