Abstract:The goals of this study were to identify factors affecting the responses of small- and medium-sized enterprises (SMEs) in the digital economy age, to examine the impact of policy implementation and stakeholders’ roles in the promotion of SMEs in the service sector of community-based tourism (CBT), to analyze the competitiveness of CBT, and to reveal the gap in SMEs’ service quality. The research design consisted of both qualitative and quantitative methods. It was found that independent variables, i.e., the st… Show more
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