Text mining a decade of progress in hospitality human resource management research: Identifying emerging thematic development

A review of the literature on culture in hotel management research: What is the future?

“…Future studies could focus on the influence of culture on strategy and HRM functions in the hotel sector. Topics such as global strategy and cultural transactions (Peng and Pleggenkuhle-Miles, 2009), and cultural influences on legal issues, career development, and performance (Singh et al, 2007) could be considered. As the findings reveal, marketing-related subjects have been less explored in cultural and hotel research.…”

A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters’ selection criteria

“…Job growth in the leisure and hospitality sectors of the American economy has been predicted to outpace the growth of the overall labor force until 2012 (Singh et al, 2007). Restaurants and hotels frequently use hospitality programs in colleges and universities to recruit managerial talent (Tepeci and Wildes, 2002).…”

Pay for performance and work attitudes: The mediating role of employee–organization service value congruence

“…Exemplary customer service is a key differentiation strategy in the hotel industry (Enz and Suguaw, 2000;Singh et al, 2007). Aligning employee behavior with an organization's strategic values and objectives is therefore critical to firm success (Boxall and Purcell, 2003;Warech and Tracey, 2004).…”