High dependence on web services and service-oriented architecture affects not only business solutions, but also scientific research. Web services may be delivered by third parties, and thus are candidates for outsourcing. However, they represent a source of risks, which can jeopardise the robustness of processes. Hence, there is a need for actions which can contribute to the mitigation of possible threats to the continuity of processes. In this paper, risk affecting processes are classified, followed by a discussion about particular changes stemming from web services. Three distinct approaches allowing improvements are described: a newly proposed web services monitoring framework supported by a software solution, the concept of resilient web services, which specifies new design requirements for web services, and digital preservation strategies, which apart from long-term benefits can support sustainability of currently running processes.