Testing factorial invariance of the questionnaire of evaluation of the quality perceived in sports services in Spanish, Ecuadorian and Colombian users

Ruíz, Pablo Gálvez; Conde-Pascual, Elena; Estrella-Andrade, Alexandra; Fernández, Jerónimo García; Romero-Galisteo, Rita Pilar; Vélez-Colón, Luisa; Pitts, Brenda G.

doi:10.1007/s12144-018-0053-y

Cited by 7 publications

(6 citation statements)

References 36 publications

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“…The number of fitness centers has increased throughout the years [47]. Along with the increase of the fitness centers are the significant increases of gym-goers, including several studies related to fitness centers and gym-goers [76][77][78][79][80][81][82]. The purpose of this study was to analyze the preference of gym-goers during the COVID-19 pandemic in the Philippines by utilizing the conjoint analysis approach.…”

Section: Discussionmentioning

confidence: 99%

Gym-Goers Preference Analysis of Fitness Centers during the COVID-19 Pandemic: A Conjoint Analysis Approach for Business Sustainability

et al. 2021

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The COVID-19 pandemic has had a great impact on the fitness centers industry. The purpose of this study is to analyze the preference of gym-goers on fitness centers in the Philippines during the COVID-19 pandemic by utilizing a conjoint analysis approach. One thousand gym-goers voluntarily participated in this study and answered 22 queries created from the orthogonal design. The results indicated that Price was the highest attribute considered (21.59%), followed by Ventilation (17.56%), Service (16.59%), Trainer (14.63%), Payment Method (11.95%), Operating Hours (8.90%), and Login (8.70%). The results also indicated that comfort, security, and fitness center services were the main aspects that gym-goers would consider as their main preference. The study highlighted how gym-goers are sensitive to the price set by the fitness centers. Moreover, due to the COVID-19 pandemic, ventilation and size are considered highly important attributes among gym-goers. Comfort, safety, and security are the main consideration to have sustainable fitness centers during and even after the COVID-19 pandemic. The outcome of this study may benefit fitness centers and increase their business market by considering the preference of customers. Finally, the result of this study can be utilized by fitness centers to promote a generalized fitness center for gym-goers of different generations, statuses, and even socioeconomic status during and even after the COVID-19 pandemic.

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Section: Discussionmentioning

confidence: 99%

Gym-Goers Preference Analysis of Fitness Centers during the COVID-19 Pandemic: A Conjoint Analysis Approach for Business Sustainability

et al. 2021

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“…Most of the studies focused on the fitness sector have fundamentally addressed the importance of perceived quality as the first step to customer loyalty, in addition to demonstrating that other variables, such as satisfaction, are determinants in consumer behavior [44,80,81]. In the case of this…”

Section: Discussionmentioning

confidence: 99%

Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes

et al. 2020

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The eruption of technology has revolutionized the sports sector, incorporating new elements and new forms, and has therefore targeted sports activities. The inclusion of virtual fitness classes is leading to an increase in the offers available to consumers, expanding the hours that consumers can exercise and leading to a greater variability of customer services. The present study intends to go deeper into the knowledge of the fitness center sector in the Spanish context by evaluating the poorly analyzed area of directed activities, either with a teacher or in a virtual mode, and how these are perceived by the users of the centers. The sample consisted of a total of 1943 users, 1143 of whom were customers who conducted fitness activities directed by instructors, and 800 questionnaires were completed by customers who conducted virtual fitness activities in fitness centers classified as low-cost, medium, and boutique business models. The relationships between service experience, service convenience, satisfaction, and future intentions were analyzed. The results show positive relationships in all the variables studied in the instructor fitness classes. However, they are not significant in some variables studied involving virtual fitness classes.

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“…This research has a cross-cultural approach, and it shares the application of the same instruments for both samples. Gálvez-Ruiz et al (2018) justify the validity of applying instruments in the contexts of Spain and Ecuador, which, although culturally different, share the same language. The economic context is different in both countries, and this aspect could be relevant to explore if the results are maintained in those two different contexts.…”

Section: Methodsmentioning

confidence: 97%

The moderating effect of collective efficacy on the relationship between environmental values and ecological behaviors

Cuadrado

Macias-Zambrano

Carpio

et al. 2021

Environ Dev Sustain

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Sustainability implies improvements in responsible behaviors such as recycling and energy saving. Yet, ecological behaviors cannot be improved only by attending to personal variables; focus must also be put on the collective variables. The main aim of this research was to analyze how individual variables (environmental values) and collective variables (collective efficacy for ecological behavior) interact to explain recycling (Study 1; 502 students of Spanish universities) and energy-saving behaviors (Study 2; 544 students of Ecuadorian universities). Participants completed an online questionnaire that reflected all the studied variables. Ecological behaviors were collected through frequency scales. The results of the moderated analyses performed with Process for SPSS confirmed the moderating effect of collective efficacy in the relationship that both preservation and appreciation established with recycling and energy-saving behavior alike. This moderating effect was also confirmed in the relationship that utilization developed with recycling, but not with energy saving. Thus, collective efficacy directly influences pro-environmental behavior, but also interacts with the personal values of individuals. Consequently, the results indicate the need to encourage collective efficacy for ecological behaviors of individuals, groups, collectives, and communities.

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Testing factorial invariance of the questionnaire of evaluation of the quality perceived in sports services in Spanish, Ecuadorian and Colombian users

Cited by 7 publications

References 36 publications

Gym-Goers Preference Analysis of Fitness Centers during the COVID-19 Pandemic: A Conjoint Analysis Approach for Business Sustainability

Gym-Goers Preference Analysis of Fitness Centers during the COVID-19 Pandemic: A Conjoint Analysis Approach for Business Sustainability

Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes

The moderating effect of collective efficacy on the relationship between environmental values and ecological behaviors

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