Territories of knowledge, territories of experience: empathic moments in interaction

Knowledge displays: Soliciting clients to fill knowledge gaps and to reconcile knowledge discrepancies in therapeutic interaction

“…This is in line with the orientation in support groups [24] (and perhaps in social interaction more generally [48] primary right to report their own experiences. KDs accomplish a small incursion into the clients' experiential domains (domains of knowledge over which the clients have primary authority [39,40,[51][52][53][54][55]) to indicate that there is something that the clients can (and are expected to) report.…”

“…For instance, in extract 3 (Table 3), line 6, the staff member's question is done from an unknowing position [26]: it targets personal experiences, which are by definition know to the client [40], and it does not suggest that the staff member may already have some knowledge about them. The KD at lines 18-19 accomplishes a shift to a knowing position: the staff member now displays that he already has some knowledge about the client's experience [26].…”

Affiliation and alignment in responding actions

“…She shows that respondents can provide strong agreement and affiliation by adding an intensifier to the same syntactic format and evaluative term used in the first, impersonal assessment. Heritage (2011) suggests gradations of affiliation in responding to the telling of personal experience. He shows that response cries --which do not discriminate between the teller's feelings associated with the event and the respondent's sentiments --are more affiliative than other types of verbal responses such as parallel assessments.…”

“…As discussed in the sections above, while (dis)affiliative responses for a wide range of initiating actions often share many design features, more recent research indicates that a monolithic treatment of (dis)affiliative responses glosses over distinctive relevancies triggered by particular types of initiating actions (see especially Thompson et al, 2015;also Couper-Kuhlen, 2012;Heritage, 2011;[ 7 Selting, 2010). Furthermore, relatively little attention has been given to the syntactic forms of (dis)affiliative responses, and in particular, how the affordances of a language --such as word order and capacity for 'ellipsis' --may contribute toward shaping the responses (but see Hakulinen and Sorjonen, 2009;Steensig and Asmuß, 2005;Tanaka, 2005Tanaka, , 2008.…”

Expertise Interacional Em Entrevistas De Emprego

“…Neste trabalho, estamos nos filiando a uma visão de que o fenômeno interacional da empatia se constitui nas interações sociais, sendo, portanto, dinâmico e moldado no "aqui" e "agora" da interação de forma conjunta pelos seus participantes e está relacionado ao tipo de atividade no qual emerge, pois como afirma Heritage (2011), "o tipo de oportunidade oferecida para um engajamento empático pode orientar o tipo de resposta dada pelo interlocutor".…”