Ten Northumbria Conferences: the contribution to library management

Town, J. Stephen; Stein, Joan

doi:10.1108/lm-11-2014-0135

Cited by 2 publications

(2 citation statements)

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“…The issue of library assessment is well documented (Heath, 2011;Hufford, 2013;Town & Stein, 2015). Signposts, "how to" manuals, and examples of practice are readily available (Oakleaf, 2010;Wright & White, 2007).…”

Section: Literature Reviewmentioning

confidence: 99%

The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness

Hart¹,

Amos²

2018

EBLIP

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Abstract Objective – This paper presents a Library Assessment Capability Maturity Model (LACMM) that can assist library managers to improve assessment. The process of developing the LACMM is detailed to provide an evidence trail to foster confidence in its utility and value. Methods – The LACMM was developed during a series of library benchmarking activities across an international network of universities. The utility and value of the LACMM was tested by the benchmarking libraries and other practitioners; feedback from this testing was applied to improve it. Guidance was taken from a procedures model for developing maturity models that draws on design science research methodology where an iterative and reflective approach is taken. Results – The activities decision making junctures and the LACMM as an artifact make up the results of this research. The LACMM has five levels. Each level represents a measure of the effectiveness of any assessment process or program, from ad-hoc processes to mature and continuously improving processes. At each level there are criteria and characteristics that need to be fulfilled in order to reach a particular maturity level. Corresponding to each level of maturity, four stages of the assessment cycle were identified as further elements of the LACMM template. These included (1) Objectives, (2) Methods and data collection, (3) Analysis and interpretation, and (4) Use of results. Several attempts were needed to determine the criteria for each maturity level corresponding to the stages of the assessment cycle. Three versions of the LACMM were developed to introduce managers to using it. Each version corresponded to a different kind of assessment activity: data, discussion, and comparison. A generic version was developed for those who have become more familiar with using it. Through a process of review, capability maturity levels can be identified for each stage in the assessment cycle; so too can plans to improve processes toward continuous improvement. Conclusion – The LACMM will add to the plethora of resources already available. However, it is hoped that the simplicity of the tool as a means of assessing assessment and identifying an improvement path will be its strength. It can act as a quick aide-mémoire or form the basis of a comprehensive self-review or an inter-institutional benchmarking project. It is expected that the tool will be adapted and improved upon as library managers apply it.

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Section: Literature Reviewmentioning

confidence: 99%

The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness

Hart¹,

Amos²

2018

EBLIP

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“…The library sector reflected the trends, responding to pressures by focusing on performance measurement (e.g. Abbott, 1994;Poll, de Boekhorst, & Hiraldo, 1996) in the "broader environmental context of change and competition" (Town & Stein, 2015, reflecting on 20 years of the Northumbria performance measurement conference). The emphasis, in library practice, on IL as a skill-set for study and employability is understandable in this context, and the approach moved from practice into being enshrined in professional statements.…”

Section: Associations the Australian Library And Information Associamentioning

confidence: 99%

Information literacy:

Webber

Johnston

2017

JIL

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In this article the authors argue that progress in the development of information literacy (IL) has been hindered by tendencies such as: denying that information literacy is even a subject, paying exclusive attention to forces outside the discipline and forming information literacy silos. The authors start by reflecting on formative developments in information literacy outside North America in the late 1990s-early 2000s, and noting that IL has not evolved from that period as much as one might expect. They identify hindrances to information literacy’s formation as a discipline, and relate their discussion to changing notions of disciplinarity. The authors present ‘Information Literacy in the lifecourse’ as an example focus which could stimulate engagement from researchers and practitioners who are currently situated in different information literacy silos. They conclude that taking a disciplinary and lifecourse approach to information literacy would open up opportunities for working in a collegiate way, both within the information literacy community and with those outside it, and provide a more robust foundation for influencing policy.

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Ten Northumbria Conferences: the contribution to library management

Cited by 2 publications

References 0 publications

The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness

The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness

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