Telling the tale: the role of narratives in helping people respond to crises

Liu, Brooke Fisher; Austin, Lucinda; Lee, Yen-I; Jin, Yan; Kim, Seoyeon

doi:10.1080/00909882.2020.1756377

Cited by 39 publications

(26 citation statements)

References 84 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In this situation, in order to ensure New Zealanders maintained the social rules which helped control the outbreak, Prime Minister Jacinda Ardern recalls the memory of ancestors who fought in World War II, emphasizing the importance of sacrifice and national spirit. This imagery forms part of an 'everyday hero' crisis narrative which connects to values of hope and optimism for a brighter future (Liu et al 2020). The values of resilience and sacrifice are articulated in the following quotes:…”

Section: Phase 3: Resilience and Momentum (20 April 2020 -30 April 2020)mentioning

confidence: 99%

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

McGuire

Cunningham

Reynolds

et al. 2020

Human Resource Development International

146

View full text Add to dashboard Cite

The Covid-19 pandemic has severely tested the leadership and communication abilities of political leaders globally. Guiding an effective response to the global pandemic has required leaders to demonstrate not only effective planning and coordination skills, but the ability to communicate clear consistent messages in an empathetic manner as well. In New Zealand the first confirmed case of Covid-19 was recorded on February 28 and over the course of March and April 2020, 1,132 further cases of Covid-19 were confirmed and 19 deaths -a much lower transmission rate than most industrialized nations. On 27 April 2020, New Zealand Prime Minister Jacinda Ardern announced that they had won the battle against community transmission of Covid-19. This paper analyses the speeches and public statements (n = 40) made by Prime Minister Ardern in March and April 2020 through the lens of crisis leadership and crisis communication. In particular, it looks at the use of different mediums (parliamentary statements, daily briefings, Facebook Live broadcasts and podcasts) as mechanisms for engaging in narrative and dialogue with the public. The paper underscores the importance of communication in crisis management and looks at how positive and consistent messaging inspires confidence and social solidarity.

show abstract

Section: Phase 3: Resilience and Momentum (20 April 2020 -30 April 2020)mentioning

confidence: 99%

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

McGuire

Cunningham

Reynolds

et al. 2020

Human Resource Development International

146

View full text Add to dashboard Cite

show abstract

“…Citizens need to be informed about a possible threat and its implications (Guzmàn do Nascimento, 2018), preferably with "cues to action" (Hilyard, Quinn, Kim, Musa, & Freimuth, 2014). Public health organizations may consider shaping media coverage in such a way that it motivates appropriate public behavioral responses (Liu, Austin, Lee, Jin, & Kim, 2020). Instructions can be aimed at regular media (Bjørkdahl & Carlsen, 2017) as well as social media platforms (Guidry, Jin, Orr, Messner, & Meganck, 2017;Guzmán Do Nascimento, 2018).…”

Section: Domain V: Instructions To the Publicmentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

View full text Add to dashboard Cite

The primary objective of this paper is to propose a conceptual checklist to assess crisis communication efforts during pandemics and in their aftermath. No consolidated checklist exists for assessing the effectiveness of crisis communication at all levels during pandemics. A literature review was conducted, encompassing articles on crisis communication during SARS, swine flu, H1N1, ZIKA, Ebola, and/or COVID-19. Based on the review, a comprehensive checklist was developed to enable researchers and evaluators to assess and review all important aspects of crisis communication during pandemics. The final Assessment tool for Crisis Communication during Pandemics (ACCP) consists of 30 criteria. Further research is suggested to validate the checklist. The global COVID-19 pandemic is a crisis of unprecedented proportions. The crisis arrived in full view, yet it caught everyone off guard: politicians, hospital administrators, pundits, business owners, and the general population (Boin, Ekengren, & Rhinard, 2020). What distinguishes a pandemic from other crises are its characteristics as a "long wave event" (McInnes & Hornmoen, 2018). Where crises such as a major fire or airplane crash are over within a few hours or days, COVID-19 is, at the time of writing, an ongoing crisis that has generated widespread socioeconomic impact. Insight into how governments, citizens, businesses, and media have communicated during the pandemic may help to improve our learning from this crisis and support preparation for future pandemics. Countries on all continents have placed their citizens under various forms of lockdown during COVID-19, implementing measures from the obligation to wear face masks and maintain distance from others, to quarantines and school closures. Similar to earlier pandemics (Abraham, 2011), the initial need is for clear communication on what the public needs to do to reduce transmission as well as treatment advice. Everywhere, crisis communication is used as a public health intervention to inform and advise the public on necessary measures to minimize the impact of the COVID-19 pandemic. But as COVID-19 progresses around the world, communication efforts are also needed in terms of citizens' resilience, (national) public leadership, and in communicating with stakeholders whose businesses are closed or suffering from lockdown situations. At the same time, we have observed public leaders around the world who did not agree with the measures proposed by experts. US President Trump and Brazilian president Bolsonaro are examples of public leaders who consistently underplayed the messaging of experts with regard to social distancing and the wearing of face masks,

show abstract

“…The IDT typology was created based on the disease's mode of transmission and how government agencies categorized these IDTs (National Institutes of Health [NIH], 2012). Each of these diseases was considered to be most appropriate for either low or high predictability and controllability, based on previous research following the same typology (Liu et al, 2020).…”

Section: Stimulimentioning

confidence: 99%

“…The integration of risk and health communication strategies in infectious disease contexts is still developing (Guidry et al, 2017). Existing research has primarily focused on examining the use of media by various actors (i.e., public health organizations, the public, journalists) to communicate about infectious disease threats (IDTs) (e.g., Guidry et al, 2017;Liu et al, 2020;Odlum & Yoon, 2015;You et al, 2017). Other research examines individuals' information needs during an IDT and finds that individuals desire detailed information about threats, protective actions they should take, and how authorities are mitigating the threat (e.g., Wray et al, 2008).…”

mentioning

confidence: 99%

The Infectious Disease Threat (IDT) Appraisal Model: How Perceptions of IDT Predictability and Controllability Predict Individuals’ Responses to Risks

Jin

Ileş

Austin

et al. 2020

International Journal of Strategic Communication

Self Cite

View full text Add to dashboard Cite

Grounded in the multidisciplinary field of strategic risk and health communication, this study proposed and tested a new infectious disease threat (IDT) appraisal model, focused on mapping individuals' coping strategy preferences as predicted by their perceived predictability and controllability of the disease. A 2 (predictability: high vs. low) × 2 (controllability: high vs. low) within-subjects online experimental design (N = 1,032 U.S. adults) was employed, in which four IDT scenarios (sexually transmitted infection [STI]; waterborne ID; foodborne ID; vector-borne ID) were shown to participants in a counterbalanced fashion, to examine the effects of IDT appraisals on how individuals cope with outbreaks. Results support the hypothesized model, in which assessments of predictability, controllability, and responsibility of an IDT situation drive individuals' affect valence, information seeking, and conative reactions in passive and active ways. Findings further provide insights into what information seeking strategies and IDT coping behaviors individuals prefer based on their differential IDT appraisals, thus suggesting how public health authorities and risk communication professionals can optimally communicate about infectious diseases to help individuals understand these situations and respond appropriately. Strategic health and risk communication is an integral part of strategic communication, in which the purposeful use of communication by organizations (e.g., public health authorities) to fulfill their missions plays a pivotal role (Hallahan et al., 2007). As a multidisciplinary domain of research and practice that intersects health communication, risk communication, and public relations, strategic health and risk communication concerns the development, implementation, and assessment of communications (Hallahan et al., 2007) led by organizations on the social, psychological, and physical wellbeing of at-risk populations (Jin et al., 2016). Although a significant number of risk communication studies have appeared in recent health communication literature, few published studies in

show abstract

Telling the tale: the role of narratives in helping people respond to crises

Cited by 39 publications

References 84 publications

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

The Infectious Disease Threat (IDT) Appraisal Model: How Perceptions of IDT Predictability and Controllability Predict Individuals’ Responses to Risks

Contact Info

Product

Resources

About