Teleworking in the Public Administration: An Analysis Based on Spanish Civil Servants’ Perspectives During the Pandemic

Abstract

COVID-19 has inflicted unprecedented damage on the entire concept of work and has prompted a paradigm shift in workplace relations. Many work environments have faced a context in which on-site work has been restricted and telework has been the only viable option. In countries like Spain, the pandemic has forced the Public Administration to opt for this way of working in order to continue operating. Therefore, this study aims to determine the catalysts and blockers for Spanish civil servants wanting to telework. To achieve the study’s objectives, descriptive statistics were obtained using the multiple linear regression technique, with a model building system known as backward stepwise. The identification of these catalysts and blockers will help to facilitate human resource management based on teleworking in the public sector. This study’s findings could help to recommend possible actions to improve the employees’ teleworking experience at the Spanish Administración General del Estado. These actions include investing in equipment, providing training in information and communication technologies, and defining human resources policy to promote the work-life balance.

Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic

“…Telework is not suitable for every organisational structure without prior preparation. This is especially the case in public services, which do not particularly benefit from teleworking owing to the lack of technological infrastructure or an inadequate organisational structure (Ortiz-Lozano et al , 2022). Furthermore, especially in public services, it would be better for telework to be launched as a means of motivation (Varotsis, 2019a) rather than as an adjustment to the organisational structure.…”

What Was the Covid-19 Pandemic’s Impact on Human Resource Management and Work? An Integrative Literature Review

“…Numerous authors assert that individuals must strike a delicate balance between remote work demands and familial responsibilities, especially in light of stay-at-home orders. Additionally, the literature highlights the heightened stress and workload experienced by employees with young children (Barbieri et al, 2021;Carnevale & Hatak, 2020;Ferreira & Reis, 2021;Ortiz-Lozano et al, 2022;Zacher & Rudolph, 2022).…”

“…Certain studies have highlighted that women were more likely to encounter challenges in family relationships, experience higher rates of psychological disorders (such as anxiety, stress, and depression), and face difficulties in balancing personal, household, and professional domains during the pandemic and remote work (Barbieri et al, 2021;Ferreira & Reis, 2021;Liang et al, 2022;Oo et al, 2021;Ortiz-Lozano et al, 2022;Zacher & Rudolph, 2022). Conversely, Raišienė et al (2021) contended that women tended to thrive in teleworking due to their effective time management, multitasking abilities, and greater emphasis on well-being and autonomy.…”

Qual O Impacto Da Pandemia De Covid-19 Na Gestão De Pessoas E No Trabalho? Uma Revisão Integrativa Da Literatura

“…Diversos autores afirmam que os indivíduos devem encontrar o equilíbrio delicado entre as demandas do trabalho remoto e as responsabilidades familiares, especialmente à luz das ordens de permanência em casa. Além disso, a literatura destaca o estresse e a carga de trabalho elevados experimentados por funcionários com filhos pequenos (Barbieri et al, 2021;Carnevale & Hatak, 2020;Ferreira & Reis, 2021;Ortiz-Lozano et al, 2022;Zacher & Rudolph, 2022).…”

“…Alguns estudos destacaram que as mulheres eram mais propensas a enfrentar desafios nos relacionamentos familiares, experimentar taxas mais altas de distúrbios psicológicos (como ansiedade, estresse e depressão) e enfrentar dificuldades em equilibrar os domínios pessoal, doméstico e profissional durante a pandemia e o trabalho remoto (Barbieri et al, 2021;Ferreira & Reis, 2021;Liang et al, 2022;Oo et al, 2021;Ortiz-Lozano et al, 2022;Zacher & Rudolph, 2022). Por outro lado, Raišienė et al (2021) afirmaram que as mulheres tendem a prosperar no teletrabalho devido à sua gestão eficaz do tempo, habilidades multitarefa e maior ênfase no bem-estar e na autonomia.…”