Telegram as a Tool to Supplement Online Medical Education During COVID-19 Crisis

Abstract

Introduction: Instant Messaging Applications are known for their potential to enhance learning. However, to date, there has been little investigation into the implications of the ‘Telegram’ application for online medical education and training. Aim: This study explores the potential benefits and disadvantages of integrating Telegram into undergraduate medical education during the COVID-19 pandemic. Methods: An exploratory study was conducted between March and May 2020, with 203 undergraduate medical students recruited through purposive sampling. Data was collected through seven open-ended questions, followed by thematic analysis using Atlas.ti. Results: Most students participating in this study reported multiple utilities of the application, including easy access to educational resources and the ability to add unlimited members, as well as files in all formats and sizes. Additionally, the application assisted students to engage with collaborative learning, maintain their wellbeing, and ensure their security. However, they also reported some drawbacks, i.e., a complex interface, information overload, and a tendency to distract them, causing time wastage. Conclusion: This study concludes that Telegram provides an effective mobile learning platform for medical students during the current crisis, in particular. Moreover, it offers considerably more functionalities and fewer potential drawbacks than alternative applications.

An update on developments in medical education in response to the COVID-19 pandemic: A BEME scoping review: BEME Guide No. 64

“…Five articles focused on multiple areas and four articles categorized as "other" were diverse and did not clearly fit into another category. Iqbal et al (2020) investigated the use of a free cloud-based App, Telegram, that allowed students to form groups or channels to facilitate sharing of educational resources, communication, collaborative learning, and wellbeing. Students found it effective, but some complained it created overload and caused distraction.…”

Participatory parity through teaching with Telegram

“…Notably, a recent study by Iqbal et al (2020) reported multiple utilities of the app, including easy access to educational resources and the ability to add unlimited members, as well as files in all formats and sizes. In their study with medical students, they found the app assisted students to engage in collaborative learning while maintaining their wellbeing and ensuring their security.…”

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“…This present study aimed to start the conversation for future studies in other settings, cultures, and universities and thus fill a part of this research gap. Iqbal et al (2020), reported on the use of "Telegram" to support online education for medical students. They found that it brought many advantages, such as positive functionalities in terms of technology.…”

“…It also helped students to employ collaborative learning, and sustained student wellbeing, and kept them feeling secure. On the other hand, there were some disadvantages, including IO, and wasted time through distractions (Iqbal et al, 2020). Others have found that IO harmed some students' participation and engagement, but that some students learned to manage it (Chen et al, 2012).…”