Technostress from a Neurobiological Perspective

Riedl, René; Kindermann, Harald; Auinger, Andreas; Javor, Andrija

doi:10.1007/s12599-012-0207-7

Cited by 175 publications

(67 citation statements)

References 45 publications

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“…This result is supported by previous findings that extensive ICT use of dysfunctional ICT hard- and software is associated with experience of stress (Chesley 2014; Day et al 2012; Johansson-Hidén et al 2003) as well as increased cortisol levels (Riedl et al 2012). However, it should be noted that the correlations between ICT demands and the demands and effort dimensions in job strain and effort-reward imbalance scales may partly be due to a conceptual overlap, since the ICT demands scale asks the participants to rate whether they “are stressed” by the respective demands.…”

Section: Discussionsupporting

confidence: 83%

Information and communication technology demands at work: the association with job strain, effort-reward imbalance and self-rated health in different socio-economic strata

Stadin

Broström

Hanson

et al. 2016

Int Arch Occup Environ Health

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PurposeThe use of information and communication technology (ICT) is common in modern working life. ICT demands may give rise to experience of work-related stress. Knowledge about ICT demands in relation to other types of work-related stress and to self-rated health is limited. Consequently, the aim of this study was to examine the association between ICT demands and two types of work-related stress [job strain and effort-reward imbalance (ERI)] and to evaluate the association between these work-related stress measures and self-rated health, in general and in different SES strata.MethodsThis study is based on cross-sectional data from the Swedish Longitudinal Occupational Survey of Health collected in 2014, from 14,873 gainfully employed people. ICT demands, job strain, ERI and self-rated health were analysed as the main measures. Sex, age, SES, lifestyle factors and BMI were used as covariates.ResultsICT demands correlated significantly with the dimensions of the job strain and ERI models, especially with the demands (r = 0.42; p < 0.01) and effort (r = 0.51; p < 0.01) dimensions. ICT demands were associated with suboptimal self-rated health, also after adjustment for age, sex, SES, lifestyle and BMI (OR 1.49 [95 % CI 1.36–1.63]), but job strain (OR 1.93 [95 % CI 1.74–2.14) and ERI (OR 2.15 [95 % CI 1.95–2.35]) showed somewhat stronger associations with suboptimal self-rated health.ConclusionICT demands are common among people with intermediate and high SES and associated with job strain, ERI and suboptimal self-rated health. ICT demands should thus be acknowledged as a potential stressor of work-related stress in modern working life.

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Section: Discussionsupporting

confidence: 83%

Information and communication technology demands at work: the association with job strain, effort-reward imbalance and self-rated health in different socio-economic strata

Stadin

Broström

Hanson

et al. 2016

Int Arch Occup Environ Health

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“…Research in the fields of human-computer interaction and of modern information and communication technologies has shown that typical technological malfunctions such as crashes, breakdowns, freezes or slowdowns that are encountered when using a computer (cf. Day et al, 2012) can lead to frustration, stress, strain, and somatic symptoms (Bessiere, Ceaparu, Lazar, Robinson, & Shneiderman, 2004;Bessiere, Newhagen, Robinson, & Shneiderman, 2006;Day et al, 2012;Hudiburg, Ahrens, & Jones, 1994;Lazar, Jones, Hackley, & Shneiderman, 2006;Riedl, 2012;Riedl, Kindermann, Auinger, & Javor, 2012;Smith et al, 1999). It has also been shown that unexpected returns to manual performance when automation fails may lead to performance loss and higher subjective workload (Manzey et al, 2012).…”

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confidence: 99%

Perceived stress in human–machine interaction in modern manufacturing environments—Results of a qualitative interview study

et al. 2019

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Rapid advances in digitization technologies are changing modern working conditions especially in industrial settings. Consequently, employees are confronted with new forms of human–machine interaction. Whether changes in working conditions in general, and the increasing relevance of human–machine interaction in particular, affect psychosocial working conditions, and employee's health is currently matter of debate, but empirical data are lacking. Therefore, we conducted semistructured interviews with 36 employees working in five different companies. The interviews were aimed at identifying potential stressors associated with the introduction and use of modern technologies in the manufacturing industry. The results show that stressors linked to human–machine interaction are technical problems, poor usability, low situation awareness, and increased requirements on employees' qualification. For example, technical problems such as breakdowns or slowdowns were described as a main stressor when employees were not qualified to handle these problems on their own, thus decelerating work flows and causing additional time pressure. Overall, the results show that problems in human–machine interaction, which have been observed in laboratory and nonindustrial settings, also apply to industrial work places with highly automated working conditions and are a potential source of stress. These factors should be considered in psychosocial risk assessment of work‐related stressors.

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“…Finally, the ANGER response is also common when interacting with online digital worlds. In this context, the concept of Technostress needs to be considered [113,114]. Imagine yourself working on a document and having not saved your work for hours.…”

Section: Interaction Of Primary Emotional Systems With Digital Worldsmentioning

confidence: 99%

Towards Homo Digitalis: Important Research Issues for Psychology and the Neurosciences at the Dawn of the Internet of Things and the Digital Society

Montag

Diefenbach

2018

Sustainability

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Abstract:The present article gives an overview on central challenges humans face at the dawn of complex digital societies and the Internet of Things (IoT), i.e., a world completely connected to the Internet. Among the many challenges to be handled in digital societies is a growing fragmented life style leading to loss of productivity as well as moments for self-reflection. In all this, it is of tremendous importance to understand the impact of digital worlds on our brains and psyches and to reveal possible unintended side-effects of technology use. Does human nature change due to constant interactions with virtual realities? In this context, we also face the challenge to design digital worlds according to our mammalian-emotional heritage deeply anchored in subcortical areas of the human brain. Here, we refer to emotional needs as carved out by Panksepp's Affective Neuroscience Theory and how they can or cannot be fulfilled in digital worlds. Aside from a review of several key studies dealing with the raised challenges, some first solutions to successfully meet the mentioned problems are provided to achieve sustainable and healthy digital worlds, with whom humans can interact carefree on a daily basis.

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Technostress from a Neurobiological Perspective

Cited by 175 publications

References 45 publications

Information and communication technology demands at work: the association with job strain, effort-reward imbalance and self-rated health in different socio-economic strata

Information and communication technology demands at work: the association with job strain, effort-reward imbalance and self-rated health in different socio-economic strata

Perceived stress in human–machine interaction in modern manufacturing environments—Results of a qualitative interview study

Towards Homo Digitalis: Important Research Issues for Psychology and the Neurosciences at the Dawn of the Internet of Things and the Digital Society

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