Technology of Acceptance Systems of Toll Roads Payment: Comparison of E-Toll Payment System and MLFF Technology of Trans Sumatera Toll Road

Abstract

Infrastructure development is one of the drivers of maintaining positive economic growth. Many of the developing countries in the world tend to build toll roads, including Indonesia. Indonesia is a country with a land area of 1.9 million square kilometers, making Indonesia the 15th largest country in the world. Indonesia has been developing toll roads and one of them is Trans Sumatera which located in Sumatera Island. Hutama Karya as Trans Sumatera toll road authority has responsibility to provide and maintain the toll road quality and service. Replacing the toll payment system from electronic touch payment to non-touch payment with Multi-Lane Free Flow (MLFF) is proposed to meet the Minimum Service Standards on toll roads. This study used the Technology Acceptance Model (TAM) to determine public acceptance perceptions and compare the two payment systems, especially for Trans Sumatra toll road. The study on community intention was conducted using a survey method in three major cities in Sumatra, i.e. Aceh with 104 samples, Pekanbaru with 128 samples, and Palembang with 168 samples, which counts 400 samples in total. The survey results using video stimuli found that both touch and non-touch payment methods were perceived to have a positive effect on perceived ease of use and perceived usefulness and attitude towards service. Attitude towards use positively impacted behavioral Intention, while cost and perceived risk had a negative effect on behavioral Intention. The acceptance of payment technology systems among the Sumatran community for touch payment significantly differs from non-touch payment.