Technology Management and American Culture: Implications for Business Process Redesign

Baba, Marietta L.; Falkenburg, Donald R.; Hill, David

doi:10.1080/08956308.1996.11674321

Cited by 31 publications

(27 citation statements)

References 3 publications

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“…Beyond the individual and organizational context, culture is another element of context that can influence trust and its development (Baba, Falkenburg, & Hill, 1996). Culture can be defined as a set of social norms and expectations that reflect shared educational and life experiences associated with national differences or distinct cohorts of workers.…”

Section: Individual Organizational and Cultural Contextmentioning

confidence: 99%

Trust in Automation: Designing for Appropriate Reliance

Lee

See²

2004

Human Factors: The Journal of the Human Factors and Ergonomics

1,644

1,642

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Automation is often problematic because people fail to rely upon it appropriately. Because people respond to technology socially, trust influences reliance on automation. In particular, trust guides reliance when complexity and unanticipated situations make a complete understanding of the automation impractical. This review considers trust from the organizational, sociological, interpersonal, psychological, and neurological perspectives. It considers how the context, automation characteristics, and cognitive processes affect the appropriateness of trust. The context in which the automation is used influences automation performance and provides a goal-oriented perspective to assess automation characteristics along a dimension of attributional abstraction. These characteristics can influence trust through analytic, analogical, and affective processes. The challenges of extrapolating the concept of trust in people to trust in automation are discussed. A conceptual model integrates research regarding trust in automation and describes the dynamics of trust, the role of context, and the influence of display characteristics. Actual or potential applications of this research include improved designs of systems that require people to manage imperfect automation.

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Section: Individual Organizational and Cultural Contextmentioning

confidence: 99%

Trust in Automation: Designing for Appropriate Reliance

Lee

See²

2004

Human Factors: The Journal of the Human Factors and Ergonomics

1,644

1,642

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“…First, our research suggests that effective utilization of technology is enhanced when there is greater expertise in technology use, and that expertise is further developed through such utilization (as shown in relationships c and d in Fig. 4; see Baba, Hill, and Falkenburg, 1996). Second, we found that trust and expertise also are mutually reinforcing.…”

Section: Advances In Sociotechnical Systems Integrationmentioning

confidence: 62%

“…One dimension of trust is the expectation that others are competent (Gambetta, 1988). Expertise builds an expectation of competence, while a high level of trust between parties provides greater opportunities for expertise to be demonstrated, because trusting others will permit expertise to be demonstrated in ways that build greater expertise (see Baba, 1995a;Baba et al, 1996). 10 We believe that some of the relationships among variables 2, 3, 7, and 8 in Figure 4 are nonlinear.…”

Section: Advances In Sociotechnical Systems Integrationmentioning

confidence: 96%

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Advances in sociotechnical systems integration: Object-oriented simulation modeling for joint optimization of social and technical subsystems1

Baba

Mejabi

1997

Hum. Factors Man.

Self Cite

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“…Generally, in high power distance cultures, subordinates expect a clear distinction between themselves and their superiors (Hofstede, 2001;Vallaster, 2005), and the communication preferences likely reflect this. Centralized decision making is the norm in these societies, reducing the acceptability of participative types of information technology, such as email and other types of computer-mediated communication (Abdul-Gadar, 1997;Baba et al, 1996). High interactivity is more effective for control, contextualization, affectivity, and perspective, which are required in cultures with higher power distance (Te'eni, 2001).…”

Section: Power Distancementioning

confidence: 99%

Examining media effectiveness across cultures and national borders: A review and multilevel framework

Leonard

Scotter

Pakdil

et al. 2011

Int'l Jnl of Cross Cultural Management

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We explore the ways that perceptions of media effectiveness are affected by the societal culture, organizational culture, occupational (professional) culture, individual characteristics, and technology acceptance. This is an important subject to explore, as communication is essential to organizational functioning. The continuous drive for communication to individuals in different national and organizational situations around the world, due in part to globalization, leads us to ask: which medium is perceived as the most effective for each of the tasks a manager may be called upon to perform, particularly in different cultures? In other words, is the receiver getting the message that we intend, when the receiver is not in the same situation (societal, organizational, professional, etc.) as the sender? There are contexts of shared values, rules, and experiences that affect communication; words do not have the same meaning and value across languages and cultures (Macnamara, 2004). This means that the message sent from one context may not be the message received in another. If we are not communicating the messages we intend, then our method of communicating may be efficient, but it is certainly not effective. However, there is little research on the effectiveness of media types. We develop a framework highlighting the intersection of variables salient to effectiveness: societal, organizational, and occupational culture, individual characteristics, and technology the sender? In the conclusion, we suggest future work that might be appropriate, given the increasing interest in global communication.

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Technology Management and American Culture: Implications for Business Process Redesign

Cited by 31 publications

References 3 publications

Trust in Automation: Designing for Appropriate Reliance

Trust in Automation: Designing for Appropriate Reliance

Advances in sociotechnical systems integration: Object-oriented simulation modeling for joint optimization of social and technical subsystems1

Examining media effectiveness across cultures and national borders: A review and multilevel framework

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