Technology-assisted supplemental work: A meta-analysis

Kühner, Clara; Rudolph, Cort W.; Derks, Daantje; Posch, Melina; Zacher, Hannes

doi:10.1016/j.jvb.2023.103861

Cited by 15 publications

(20 citation statements)

References 97 publications

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“…However, as hypothesized, when TASW events occurred, a positive appraisal was associated with higher levels of daily work engagement. This supports meta-analytic findings conducted at both the day and person level (Kühner et al, 2023) and is also in line with the assumption of appraisal theories (Lazarus and Folkman, 1984;Weiss and Cropanzano, 1996) which state that it is the specific appraisal and not the event per se that determines an individual's reaction to the event. Interestingly, at the person level, both TASW event occurrence and TASW event appraisal were positively related to work engagement.…”

Section: Discussionsupporting

confidence: 87%

“…Although meta-analytic results suggest a positive relationship between TASW and work engagement when considering both the person and day level (Kühner et al, 2023), diary studies could not confirm this positive association between TASW and work engagement at the within-person level. Whereas some diary studies found a negative relationship between daily TASW and work engagement the next day (Ten Brummelhuis and Bakker, 2012;Lanaj et al, 2014), other diary studies did not find significant associations between the two variables (Derks et al, 2015;van Laethem et al, 2018;Darouei et al, 2023).…”

Section: Tasw Event Appraisal and Work Engagementmentioning

confidence: 86%

“…Doing so is important because employees' ability to detach from work enhances their work engagement (Ten Brummelhuis and Bakker, 2012;e.g., Sonnentag and Kühnel, 2016) which, in turn, leads to better performance. Previous research suggests a positive relationship between TASW and work engagement (e.g., Ragsdale and Hoover, 2016;Carvalho et al, 2021), but a negative relationship between TASW and psychological detachment (e.g., Derks et al, 2014a;Reinke and Ohly, 2021; see also a recent meta-analysis by Kühner et al, 2023). Considering both variables-psychological detachment and work engagementalong with testing the mediating role of psychological detachment may help to understand whether TASW can have both positive and negative effects simultaneously.…”

Section: Introductionmentioning

confidence: 98%

“…To date, research yielded evidence for ambiguous effects, leading to TASW being considered as a double-edged sword (Diaz et al, 2012;Kühner et al, 2023) or the emergence of the "high-performancelow-wellbeing paradox" (Schöllbauer et al, 2021). On the one hand, TASW evokes negative outcomes for wellbeing and health, such as problems with psychological detachment Thörel et al, 2021), impaired sleep (Lanaj et al, 2014) or increased emotional exhaustion (Dettmers et al, 2016;Thörel et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

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What if I like it? Daily appraisal of technology-assisted supplemental work events and its effects on psychological detachment and work engagement

Kunz,

Ducki,

Hoppe

2024

Front. Organ. Psychol

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IntroductionInformation and communication technologies (ICT) allow employees to engage in technology-assisted supplemental work (TASW), such as continuing work tasks and being contacted by supervisors or colleagues after their official working hours. Research has found that TASW can have positive and negative effects on employee wellbeing. Yet, it remains unclear under which circumstances TASW is beneficial or harmful. Building on appraisal theories, we hypothesized that a more positive appraisal of TASW events is related to higher levels of daily psychological detachment and work engagement. We further proposed that daily psychological detachment is positively associated with daily work engagement and mediates the relationship between appraisal of TASW events and daily work engagement.MethodsTo test our hypotheses, we conducted a diary study with two surveys per day over five consecutive workdays (N = 135; 245 daily observations).ResultsResults of multilevel path analysis showed that a more positive appraisal of TASW was positively related to work engagement. However, appraisal of TASW events was not associated with psychological detachment and, therefore, there was no mediating effect on work engagement.DiscussionOur results contribute to existing research by investigating potential beneficial aspects of TASW and its effects on work engagement. Future research avenues and practical implications are discussed.

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Section: Discussionsupporting

confidence: 87%

Section: Tasw Event Appraisal and Work Engagementmentioning

confidence: 86%

Section: Introductionmentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

What if I like it? Daily appraisal of technology-assisted supplemental work events and its effects on psychological detachment and work engagement

Kunz,

Ducki,

Hoppe

2024

Front. Organ. Psychol

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“…Workplace digitalization can be a double-edged sword, with both positive (e.g., increased perceptions of productivity 4 ) and negative (e.g., increased exhaustion 5 ) implications for employees and organizations (see 6 , for a review). For example, digitalization can facilitate communication between coworkers, but can also lead to feelings that one cannot “disconnect” after normal working hours 7 . Arguably, the COVID-19 pandemic accelerated various already present features of workplace digitalization, as employees were called on to rapidly adapt to new technologies and associated modes of working to help curb the spread of the virus (e.g., working remotely and virtually is, to a large extent, facilitated by technology 8 ).…”

Section: Introductionmentioning

confidence: 99%

Workplace digitalization and workload: changes and reciprocal relations across 3 years

Zacher,

Rudolph

2024

Sci Rep

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This article reports the results of a 33-wave longitudinal study of changes in, and reciprocal relations between, workplace digitalization and workload. Monthly data were collected between April 2020 and December 2022 from n = 1661 employees in Germany. Based on theoretical models of workplace information and communication technology use, stress, and coping, we hypothesized both positive and negative within-person effects of digitalization on workload, and vice versa. Results of an autoregressive latent trajectory model with structured residuals (ALT-SR) showed on-average positive linear trajectories in digitalization, but not in workload over time. Moreover, higher digitalization was associated with subsequently higher levels of workload, and vice versa. This pattern of results suggests a dynamic, reciprocal process wherein positive deviations from one’s average trajectory of digitalization (workload) are associated with subsequently higher levels of workload (digitalization). We additionally find evidence for linear trends in these within-person processes, suggesting that the strength of the within-person effects of digitalization on workload, and of workload on digitalization, becomes more strongly positive over time. Practitioners developing work design interventions could focus on ways to reduce the detrimental impact of digitalization on increased workload, while simultaneously encouraging the potential of digitalization to help employees cope effectively with their workload.

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Working from home: When is it too much of a good thing?

Rudolph,

Zacher

2024

Human Resource Dev Quarterly

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Based on an integration of meta‐theoretical perspectives on the “too much of a good thing” effect with psychological demands and resources theories, we propose and test nonlinear relations between the percentage of time people work from home and a variety of important work‐related outcomes (i.e., professional isolation, work from home satisfaction, work from home self‐efficacy, work performance, job satisfaction). Then, also based on resource theories, we explore whether and how certain work from home resources (i.e., previous experience working from home, appropriate technologies to facilitate working from home, dedicated workspaces) buffer these nonlinear relations. Data on working from home were provided by n = 994 employees in Germany across 32 monthly measurement waves between April 2020 and December 2022. Our results support the general idea that the percentage of time people work from home has nonlinear associations with a variety of important work‐related outcomes. However, only in a few cases (i.e., work performance, job satisfaction) do these relations take the form of inverse U‐shapes that would be indicative of “too much of a good thing.” Our exploratory analysis suggests that, in several cases, work from home resources can buffer these nonlinear associations. These findings have implications for the continued development of meta‐theoretical perspectives on “too much of a good thing” and for employees' and organizations' attempts to make working from home a positive and productive experience.

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Technology-assisted supplemental work: A meta-analysis

Cited by 15 publications

References 97 publications

What if I like it? Daily appraisal of technology-assisted supplemental work events and its effects on psychological detachment and work engagement

What if I like it? Daily appraisal of technology-assisted supplemental work events and its effects on psychological detachment and work engagement

Workplace digitalization and workload: changes and reciprocal relations across 3 years

Working from home: When is it too much of a good thing?

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