Technology and Performance of Maritime Industry in Malaysia

Abstract

The aim of this study is to examines the link between technology and the performance of the maritime industry in Malaysia. There are four distinct factors under technology that may influence the performance of the maritime industry, which are management information system functionality, intranet quality, information system integration, and network capability. The methodology of this study is a discussion of the issues from several past literature reviews. The link between the technology and the performance of the maritime industry discussed in this study will contribute to the knowledge that is certainly limited in the literature, and the maritime industry will better understand how to improve its technology, thus improving its performance. This study adapts the elements of technology under Open System Theory (OST) and will be proposed in the context of the maritime industry in Malaysia. The proposed theoretical framework in this study can be used as a benchmark for quality accreditation in the future.