Technologies Enabling Situational Awareness During Disaster Response: A Systematic Review

Kedia, Tara; Ratcliff, Jeremy; O'Connor, Megan; Oluic, Sophia; Rose, Michelle A.; Freeman, Jeff; Rainwater-Lovett, Kaitlin

doi:10.1017/dmp.2020.196

Cited by 17 publications

(9 citation statements)

References 210 publications

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“…SSA is essential for a timely, efficient, and effective crisis response and can be constrained by unreliable and delayed communications (Kedia et al, 2022; Maitlis & Sonenshein, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

Communicating shared situational awareness in times of chaos: Social media and theCOVID‐19 pandemic

Shahbazi

Bunker

Sorrell

2023

Asso for Info Science & Tech

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To effectively manage a crisis, most decisions made by governments, organizations, communities, and individuals are based on “shared situational awareness” (SSA) derived from multiple information sources. Developing SSA depends on the alignment of mental models, which “represent our shared version of truth and reality on which we can act.” Social media has facilitated public sensemaking during a crisis; however, it has also encouraged mental model dissonance, resulting in the digital destruction of mental models and undermining adequate SSA. The study is concerned with the challenges of creating SSA during the COVID‐19 pandemic in Australia. This paper documents a netnography of Australian public health agencies' Facebook communication, exploring the initial impact of COVID‐19 on SSA creation. Chaos theory is used as a theoretical lens to examine information perception, meaning, and assumptions relating to SSA from pre to post‐pandemic periods. Our study highlights how the initial COVID‐19 “butterfly effect” swamped the public health communication channel, leaving little space for other important health issues. This research contributes to information systems, information science, and communications by illustrating how the emergence of a crisis impacts social media communication, the creation of SSA, and what this means for social media adoption for crisis communication purposes.

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“…SSA is essential for a timely, efficient, and effective crisis response and can be constrained by unreliable and delayed communications (Kedia et al, 2022; Maitlis & Sonenshein, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

Communicating shared situational awareness in times of chaos: Social media and theCOVID‐19 pandemic

Shahbazi

Bunker

Sorrell

2023

Asso for Info Science & Tech

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“…According to the literature, different researchers systematically reviewed or generally studied crisis management. From a technological viewpoint, Kedia et al (2020) carried out a systematic review to identify technologies that improve situational awareness and assist decision-making across US government and domestic and international agencies during disaster-response operations. Mehraeen et al (2020) recognize the challenges that policymakers have typically experienced during pandemics, including COVID-19.…”

Section: Literature Reviewmentioning

confidence: 99%

A systematic review of crisis management in libraries with emphasis on crisis preparedness

Akhshik

Beglou

2022

IFLA Journal

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Crisis preparedness is critical for crisis management in all organizations, including libraries. Libraries must make decisions about crisis situations, which requires planning and preparedness for crises. The purpose of this systematic review was to analyse and identify the main issues that assist libraries in decision-making in times of crisis. A total of 2900 studies from 1985 to 2020 were identified. Following the application of inclusion and exclusion criteria, 44 studies were included in the final review process. The findings of the study indicate that the subjects which were focused on most frequently with regard to crisis management were preparedness instruction, training programmes, preparation assessment and Important factors in crisis management. Moreover, the majority of the studies primarily focused on economic or financial rather than natural, social or health-related crises. Furthermore, between 2008 and 2017, there was a significant increase in the number of published articles mostly considered academic and research libraries. In addition, there has been a recent increase in articles dealing with crisis preparedness and management in these researches.

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“…The seminal work by Endsley (1988 May) defines situation awareness (SA) as "the perception of the elements in the environment within a volume of time and space, the comprehension of their meaning, and the projection of their status in the near future" (p. 792). In the intervening years, SA has become a substantial topic in the general human factors research community with applications as diverse as air traffic control, power systems operation, emergency management and robotic teleoperation for health care, oil and gas exploration, hazardous environments, and mining, among others (see Kedia et al, 2020, Rockwood et al, 2018, and Stanton et al, 2017. SA research has even extended to measure the collaborative performance of teams (Gorman et al, 2006;Salas, et al, 1995) and to guide the design of groupware, such as CMC (Gutwin & Greenberg, 2002) and telepresence (Cidota et al, 2016) systems.…”

Section: Shared Situation Awarenessmentioning

confidence: 99%

Communication Objectives Model (COM): A Taxonomy of Face-to-Face Communication Objectives to Inform Tele-Presence Technology Adoption

Re¹,

Wu²,

Peasley³

et al. 2021

Preprint

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Computer-mediated communication (CMC) has become the new normal in the era of pandemic-induced physical distancing. CMC has dramatically reduced business travel and daily commuting for knowledge workers able to work from home, which in turn reduces carbon emissions and energy expenditure. CMC offers a different communication experience compared to in-person interactions, and its impact on the success of communication is complex. Here, we report the Communication Objectives Model (COM), a framework developed to: a) understand differences in the performance of communication objectives between CMC and face-to-face interactions, and b) guide future research on measurement of such communication objectives. Given that effective communication is essentially the result of a team activity, the psychosocial constructs that comprise our framework are derived from team research across multiple domains (e.g., social psychology, human-computer interaction, and computer supported cooperative work). Constructs of interest include trust, rapport, engagement, conflict management, collective efficacy, mental models, and shared situation awareness. For each construct, we provide a definition, empirical evidence, and theoretical bases for its observable behavioral markers, as well as potential measurement methods and analytical techniques. The contributions of this research include a framework for characterizing differences between different communication media, a hypothetical implementation demonstrating how the framework can inform the decision to travel in-person versus to deploy CMC (i.e., a travel replacement threshold), and an inventory of tools and techniques that can be used to measure and assess the psychosocial constructs involved in CMC.

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Technologies Enabling Situational Awareness During Disaster Response: A Systematic Review

Cited by 17 publications

References 210 publications

Communicating shared situational awareness in times of chaos: Social media and theCOVID‐19 pandemic

Communicating shared situational awareness in times of chaos: Social media and theCOVID‐19 pandemic

A systematic review of crisis management in libraries with emphasis on crisis preparedness

Communication Objectives Model (COM): A Taxonomy of Face-to-Face Communication Objectives to Inform Tele-Presence Technology Adoption

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