Techniques for mining the design of e-government services to enhance end-user experience

Abstract

Abstract:The World Wide Web solutions are increasingly endorsed by several levels of government in order to deliver all kinds of the so-called e-government services. To face the complexity of joint design and development procedures, it is imperative to adopt a web modelling language such as the WebML. In this work, we propose a methodology that enhances the ability to detect, during the early development stages, similar design snippets that perform the same functionalities. Additionally, a methodology to infer frequent constructs at the design level, when applied to similar e-government services, can lead to safe conclusions as for when a specific construct constitutes a design pattern. Finally, we illustrate a validation scenario.

An Extended Model of E-Government Adoption by Civil Servants in Greece

“…It is actually 'a dynamic mixture of goals, structures and functions' (Pardo, 2000 p.2) and its 'foremost job is to focus society on achieving the public interest' (Riley, 2003). Nowadays, governments worldwide have heavily invested in e-government -the use of information and communication technologies and the internet to support their work processes, to improve the delivery of government services to citizens, businesses, and other government agencies, 24 hours a day, seven days a week and bring better governance (Alruwaie et al, 2012;Panagis et al, 2008). Despite huge investments, not all e-government programs and projects across the globe are successful.…”

Assessing the Adoption of e-Government Services by Teachers in Greece

“…e-Government was conceptualized in 1993 in the United States [1]. Ever since, governments both in developed and developing countries [2] are moving forward in e-Government development [3]. e-Government involves the use of information technology and the internet to improve the delivery of government services to citizens, businesses, and other government agencies, 24 hours a day, seven days a week [4].…”

Social Multimedia Mining: A Social Informatics Perspective

“…Panagis et. al [38] follow the design trends to create the so-called 'citizen-oriented websites' where content and services are organised around the anticipated needs of web visitors. Their method used graph mining for mining the recurrent design solutions of egovernment services.…”

“…From the web mining perspective, applications to e-government are web usage driven applications using citizen's logs. The few web mining approaches in e-government common research efforts [36,38,39] are concentrated in the redesign process of the site according to knowledge extracted by the site visitors. Citizen logs may be also used for providing customized services and implementing recommendation systems for citizens.…”