TangiWoZ

Franz, Juliano; Reilly, Derek

doi:10.1145/3027063.3053254

Cited by 2 publications

(3 citation statements)

References 11 publications

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“…There is a growing pool of literature contributing both software [36] and hardware [9] tools to run studies, based on the broadly accepted nature that running such studies is taxing [9], and can benefit from multiple workers to operationalise [47]. While Fraser and Gilbert's descriptive paper on running WOz studies [10] has been highly influential to the development of the approach, there is a notable omission in the description of the orchestration work that unfolds to conduct such studies.…”

Section: Wizard Of Oz In Hci and Cscwmentioning

confidence: 99%

“…A key part of the Wizard's work involves support tools that are critical to orchestrating the fiction of WOz, so understanding their role interactionally becomes important. They make use of software to support voice synthesis, which is running on a laptop alongside the Wizard's copy of the study protocol, and an app on an iPad for controlling the robot 9 . In the fragment above, the synthesised voice controlled by the Wizard is noted as being made by the vacuum robot, as are the robot's semi-autonomous 10 movements 11 .…”

Section: The Wizard's Toolbeltmentioning

confidence: 99%

“…In our study, to meet the obligations of the fiction while masking the underlying implementation details, the Wizard stops the robot within a second of the participant's request (lns. [5][6][7][8][9][10][11][12] while selecting the pre-scripted verbal confirmation and preparing a second verbal response to account for the next semi-autonomous action of the robot.…”

Section: Frag 3 P18 Issues Multiple Instructions To the Robotmentioning

confidence: 99%

See 2 more Smart Citations

Pulling Back the Curtain on the Wizards of Oz

Porcheron

Fischer

Reeves

2021

Proc. ACM Hum.-Comput. Interact.

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The Wizard of Oz method is an increasingly common practice in HCI and CSCW studies as part of iterative design processes for interactive systems. Instead of designing a fully-fledged system, the 'technical work' of key system components is completed by human operators yet presented to study participants as if computed by a machine. However, little is known about how Wizard of Oz studies are interactionally and collaboratively achieved in situ by researchers and participants. By adopting an ethnomethodological perspective, we analyse our use of the method in studies with a voice-controlled vacuum robot and two researchers present. We present data that reveals how such studies are organised and presented to participants and unpack the coordinated orchestration work that unfolds 'behind the scenes' to complete the study. We examine how the researchers attend to participant requests and technical breakdowns, and discuss the performative, collaborative, and methodological nature of their work. We conclude by offering insights from our application of the approach to others in the HCI and CSCW communities for using the method.

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