Talking to Internal Customers: Confusing or Stimulating? The Impact of Customer Contact Frequency on Management Accountant’s Role Stress and Innovative Behavior in the Presence of Superior’s Performance Feedback

Nevries, Pascal; Pukall, Thilo; Pfennig, Christian

doi:10.2139/ssrn.1910255

SSRN Journal

2011

DOI: 10.2139/ssrn.1910255

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Talking to Internal Customers: Confusing or Stimulating? The Impact of Customer Contact Frequency on Management Accountant’s Role Stress and Innovative Behavior in the Presence of Superior’s Performance Feedback

Pascal Nevries

Thilo Pukall

Christian Pfennig

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Talking to Internal Customers: Confusing or Stimulating? The Impact of Customer Contact Frequency on Management Accountant’s Role Stress and Innovative Behavior in the Presence of Superior’s Performance Feedback

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