Talking about Technology:  The Emergence of a New Actor Category Through New Media

Vaast, Emmanuelle; Davidson, Elizabeth; Mattson, Thomas

doi:10.25300/misq/2013/37.4.04

Cited by 54 publications

(52 citation statements)

References 75 publications

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“…To facilitate our data collection, we use a tech blog aggregator named Techmeme.com (Davidson and Vaast 2009). Blog aggregators tend to highlight the reports of the most influential bloggers (Vaast et al 2013). The use of an online blog aggregator is particularly suitable for the purpose of our study as we are interested in our independent developers' influence of public opinion through the blogosphere.…”

Section: Data Collectionmentioning

confidence: 99%

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Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System

Eaton

Elaluf-Calderwood

Sørensen

et al. 2015

MISQ

419

535

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The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resourceintegrating actors whose relationships are governed by shared institutional logics, standards, and digital technology. The cocreation of service within these service systems takes place in the context of a paradoxical tension between the logic of generative and democratic innovations and the logic of infrastructural control. Boundary resources play a critical role in managing the tension as a firm that owns the infrastructure cansecure its control over the service system while independent firms can participate in the service system. In this study, we explore the evolution of boundary resources. Drawing on Pickering's (1993) and Barrett et al.'s (2012) conceptualizations of tuning, the paper seeks to forward our understanding of how heterogeneous actors engage in the tuning of boundary resources within Apple's iOS service system. We conduct an embedded case study of Apple's iOS service system with an in-depth analysis of 4,664 blog articles concerned with 30 boundary resources covering 6 distinct themes. Our analysis reveals that boundary resources of service systems enabled by digital technology are shaped and reshaped through distributed tuning, which involves cascading actions of accommodations and rejections of a network of heterogeneous actors and artifacts. Our study also shows the dualistic role of power in the distributed tuning process.Keywords: Service system innovation, mobile platform, ecosystem, digital infrastructure, boundary resource dynamics, tuning, sociomateriality, iOS Introduction 1Service is increasingly recognized as the foundation of activities and value creation in the global economy (Pine and Gilmore 1999;Vargo and Lusch 2004; Zuboff and Maxmin 2002). In combination with digital technology, we are witnessing fundamental shifts in business models, collaboration, and work practices in all levels of economic activity (Barrett and Davidson 2008). We define service broadly as "the application of specialized knowledge skills through deeds, processes, and performances for the benefit of customers" (Vargo and Lusch 2004, p. 2). In the service economy, value is cocreated by customers who appropriate service provided by the firm, integrating it with other resources, some of which are provided through market and others provided privately or publicly (Vargo and Lusch 2010). Therefore, service is 1 Michael Barrett, Elizabeth Davidson, Jaideep Prabhu, and Stephen L. Vargo were the accepting senior editors for this paper. The authors are listed in alphabetical order only.The appendix for this paper is located in the "Online Supplements" section of the MIS Quarterly's website (http://www.misq.org). Vargo et al. 2008). The notion of service system offers a general view of economic activities that can explain all types of economic transactions, ranging from the simple barter system of labor among individuals to a complex set of transactions in the global financial market (Vargo et al. 2008).S...

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Section: Data Collectionmentioning

confidence: 99%

“…First, we collect blog (Vaast et al 2013). The use of an online blog aggregator is particularly suitable for the purpose of our study as we are interested in our independent developers' influence of public opinion through the blogosphere.…”

Section: Data Collectionmentioning

confidence: 99%

Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System

Eaton

Elaluf-Calderwood

Sørensen

et al. 2015

MISQ

419

535

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“…As an example from the papers we analysed, Vaast et al (2013) examine how new actor categories with new identities emerge in technology-mediated discourses such as blogging. Fusing the concepts of the social actor and the use of IS from the IS literature and identity from the sociology literature, the authors identify discursive practices through which new identities emerge through the use of social media tools such as blogging.…”

Section: <Table 5 Goes About Here>mentioning

confidence: 99%

“…For the Interdisciplinary research contribution, we suggest two guidelines from our analysis. One is to situate the contribution in the context of design or use of IS (Carlo et al 2012;Vaast et al 2013) (Strong et al 2014). …”

Section: Boundary Spanning Through Cross Disciplinary and Interdiscipmentioning

confidence: 99%

Research in Information Systems: Intra-Disciplinary and Inter-Disciplinary Approaches

Tarafdar

Davison²

2018

JAIS

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The deep embeddedness of Information Systems (IS) in many areas of human activity poses a dual challenge to the IS discipline: advancing an expanding disciplinary boundary that includes an increasing set of IS topics; and engaging with other disciplines in order to understand IS-enabled phenomena. An inability to meet these challenges could lead to conceptually stunted development of the IS discipline, missed opportunities to inform other disciplines and a failure to effectively contribute to solving the pressing problems of our time. We undertook this study to investigate both how IS research has addressed these challenges in the past and how it can continue to do so in the future. Drawing on the concept of knowledge-materialization through knowledge-creating practice, and based on approaches for disciplinary and interdisciplinary knowledge creation, we theorize four different types of knowledge contribution that IS researchers can produce, encompassing both an intra-disciplinary and an inter-disciplinary view. We then analyse a wide-ranging sample of research studies published in 176 papers in the AIS basket of eight journals to investigate the nature of their contribution vis-à-vis these types. We find that the predominant types of knowledge contribution are intra-disciplinary, with relatively few inter-disciplinary contributions. Based on our analysis, we explain why each type of knowledge contribution is important to the IS discipline and provide practical guidance for IS scholars in planning their research strategies for these contributions. We comment on the implications of our study for IS scholars and for the vigour and growth of the IS discipline.

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“…SDKs and APIs) enable distributed innovation as third parties develop apps [9,29,5]. Furthermore, as pointed out by Selander, et al [25] [30].…”

Section: Digital Product Architectures and Value Co-creationmentioning

confidence: 94%

The Role of YouTube in the Digitalization of TV: A Case Study of Novel Value Co-creation Practices at United Screens

Griborn¹,

Nylén

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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Talking about Technology: The Emergence of a New Actor Category Through New Media

Cited by 54 publications

References 75 publications

Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System

Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System

Research in Information Systems: Intra-Disciplinary and Inter-Disciplinary Approaches

The Role of YouTube in the Digitalization of TV: A Case Study of Novel Value Co-creation Practices at United Screens

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