Abstract:Purpose
This study aims to examine talent management (TM) in the hospitality industry in Macao during COVID-19. It deploys a contingency theory perspective (Luthans and Stewart, 1977) to illuminate the heightened uncertainties and challenges talent managers faced during the pandemic and the urgent adaptations to TM practices they embraced in response.
Design/methodology/approach
Adopting a phenomenological approach, this study analyzed data collected through semi-structured interviews conducted with a repres… Show more
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